Omnissa Listed in 2025 Gartner® Critical Capabilities for DEX Management Tools

We’re proud to share that Omnissa is once again recognized in the 2025 Gartner® Critical Capabilities for Digital Employee Experience (DEX) Management Tools report. This recognition follows our recent placement as a Leader in the 2025 Gartner® Magic Quadrant™ for DEX Management Tools and to us, it validates our commitment to delivering exceptional digital experiences for employees everywhere. 

Among the 3 highest scoring vendors across all use cases 

In this year’s Critical Capabilities report, Omnissa scored among the three highest scoring vendors across all five evaluated use cases: 

• IT Support – Ranked 3^rd (4.45/5), which we feel was driven by our robust endpoint experience, advanced workflows and automation, and strong virtualization support.
• Endpoint Operations – Ranked 3^rd (4.35/5), we think we were recognized for our broad endpoint coverage and actionable insights that empower IT teams to proactively manage and optimize digital environments.
• Experience Analysis – Ranked 3^rd (4.30/5), which as per us is based on our ability to combine employee sentiment with technical performance data enables organizations to deeply understand and improve digital experiences.
• Employee Personas and Enablement – Ranked 2^nd (4.35/5) With persona-driven insights and engagement tools, Omnissa empowers organizations to tailor technology experiences that reflect the unique roles, preferences, and workstyles of their people—ensuring each employee receives the right tools, support, and interactions based on who they are and how they work.
• Device Lifespan Extension – Omnissa ranked among the three highest scoring vendors (4.25/5) –– we believe it is a reflection of our growing capabilities in IT sustainability and device optimization. 

Why Critical Capabilities matter: Our take 

While the Magic Quadrant evaluates a vendors overall vision and execution, the Critical Capabilities report dives deeper into how well each solution supports specific Use Cases. For IT leaders and digital workplace teams, this report offers a practical lens to assess which tools best align with your strategic goals. 

We think Omnissa’s ranking across all Use Cases demonstrates the versatility and depth of our Experience Management. Whether you're focused on reducing IT support costs, enhancing employee engagement, or extending device lifespans, Omnissa delivers the capabilities needed to drive measurable outcomes. 

Why Omnissa was recognized 

We believe Omnissa was recognized because of the following capabilities among all critical capabilities: 

• Endpoint Experience – Thanks to our support for a wide range of devices and operating systems.
• Workflows and Automation – Our low-code Freestyle Orchestrator enables rapid development of intelligent automations.
• Employee Engagement – Through integrations with Microsoft Teams, Zoom, Slack, and more, we help organizations communicate effectively and contextually with employees.
• DEX Score – Our customizable DEX scoring model blends technical and sentiment data to provide a holistic view of digital experience. 

Looking ahead 

As organizations continue to prioritize employee experience as a strategic imperative, Omnissa remains committed to innovation and partnership. We’re honored by recognition by Gartner and energized to help our customers create more productive, engaging, and resilient digital workplaces. 

Download the 2025 Gartner® Critical Capabilities for DEX Management Tools report here.

Read more about the 2025 Gartner® Magic Quadrant™ for DEX Tools in our blog. 

To learn more about how Omnissa can help you elevate your digital employee experience, contact us or request a demo.