Business Analyst 1, Order Management

We are Omnissa! 

The world is evolving fast, and organizations everywhere—from corporations to schools—are under immense pressure to provide flexible, work-from-anywhere solutions. They need IT infrastructure that empowers employees and customers to access applications from any device, on any cloud, all while maintaining top-tier security. That’s where Omnissa comes in. 

The Omnissa Platform is the first AI-driven digital work platform that enables smart, seamless and secure work experiences from anywhere. It uniquely integrates multiple industry-leading solutions including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance through common data, identity, administration, and automation services. Built on the vision of autonomous workspaces - self configuring, self-healing, and self-securing - Omnissa continuously adapts to the way people work; delivering personalized and engaging employee experiences, while optimizing security, IT operations and costs. we're experiencing rapid growth—and this is just the beginning of our journey!

At Omnissa, we’re driven by a shared mission to maximize value for our customers. Our five Core Values guide us: Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—all with the aim of achieving shared success for our clients and our team. 

As a global private company with over 4,000 employees, we’re always looking for passionate, talented individuals to join us. If you're ready to make an impact and help shape the future of work, we’d love to hear from you! 

What is the opportunity?:

As a Business Analyst - Order Management, you will be engaged in delivering frictionless purchasing and consumption experiences for our customers, partners, and colleagues to accelerate our transition to a modern, multi-cloud SaaS future.

Our core operational, System operations areas include order management, fulfillment, Biling ops, Pricing operations, Partner operations, SaaS and subscription Support operations, strategy, and transformation. Here is a breakdown:

• Handle order processing tasks, ensuring accuracy and alignment to all compliance guidelines including SOX and export regulations.
• SME (Subject Matter Expert) for one line of business and core focus areas and act as Operations backup for the Supervisor where needed.
• Challenge the status quo and identify transformational ideas and suggestions that improve operational efficiencies, partner experience, and simplicity of operations
• Interact with cross-functional business, operations, and RPA teams to support the order-to-cash process and related initiatives.

• Interact with sales teams, channel partners and numerous internal groups as required to support the order-to-invoice process.
• Deliver on ad-hoc assignments as business requires.
• Work with Global teams spanning different time zones.
• Handle purchase order reconciliation to quote, contract terms and program requirements.

What is the leadership like for this role? What is the structure and culture of the team like?

This role will report to the Supervisor/Manager – Order Management based in India/US.

The Order Management team is an integral part of System Operations and is made up of 25+ Individual contributors across 3 sites (India, US, and Costa Rica) for orders processing, supporting volume across multiple LOBs with a continuous focus on process improvement and enabling frictionless customer experience. Order Management is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

Location: Bangalore, IN
Location Type: Hybrid
Education: Bachelor’s Degree preferred, or equivalent combination of education and relevant professional experience.

Omnissa industry recognition and awards:

• Gartner Magic Quadrant: Consistently positioned as a leader in Gartner’s Magic Quadrant for Desktop as a Service (DaaS) and Virtual Desktop Infrastructure (VDI).
• IDC MarketScape Q2 2024: Recognized as a leader in IDC MarketScape reports for EUC.
• Forrester Wave report for Q4 2023: Workspace ONE received the highest scores in the current offering category and the second-highest scores in the strategy category.
• Customer Satisfaction and Reviews: High ratings and positive reviews on platforms like Gartner Peer Insights and TrustRadius.

Omnissa is committed to building a workforce that reflects the communities we serve across the globe. We believe this brings unique perspectives, experiences, and ideas, which are essential for driving innovation and achieving business success. We hire based on merit and with equal opportunity for all.

Omnissa is an Equal Employment Opportunity company and Prohibits Discrimination and Harassment of Any Kind:

Omnissa is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Omnissa are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Omnissa will not tolerate discrimination or harassment based on any of these characteristics. Omnissa welcomes applicants of all ages. Omnissa will provide reasonable accommodations to applicants and employees who have protected disabilities consistent with local law.