Zero to value in 30 Days: 5 DEX quick wins to fast-track your autonomous workspace journey

What if your first step toward autonomous IT didn't require a massive transformation project?

Many organizations are under pressure to modernize operations, improve employee productivity, and prepare for AI-powered workflows. Yet they're still struggling with the day-to-day realities of endpoint management: application crashes, device performance issues, helpdesk overload, which all erode productivity.

That's exactly why digital employee experience (DEX) has emerged as one of the fastest paths to measurable value.

The problem: Traditional IT management isn't scaling

Today, employees work across multiple device types, operating systems, applications, networks, and locations. At the same time, IT teams are being asked to support more users with fewer resources while improving productivity and preparing for autonomous operations.

Organizations need to move beyond standards-based management and start managing based on real-time observability. The challenge isn't a lack of data. It's turning that data into action.

That's where Omnissa DEX and the 4 As of autonomy come into play:
 

The result? Faster troubleshooting, fewer tickets, and better digital experiences across the organization.

Why DEX is the ideal starting point for autonomy

Many organizations assume autonomy requires a complete overhaul of their IT lifecycle. But the reality is much simpler than that.

DEX provides a low-risk, high-reward starting point by identifying and resolving the everyday issues that impact employee productivity.

Using AI-powered anomaly detection, guided root cause analysis (gRCA), and Playbooks, organizations can begin automating outcomes immediately while maintaining full IT governance and control. Think of it as autonomy with guardrails.

Business outcomes of autonomous operations

Organizations pursuing autonomous workspace strategies aren't simply looking to automate IT tasks. They're seeking measurable business outcomes, including:

• Lower support costs
• Faster employee issue resolution
• Improved workforce productivity
• Greater IT efficiency without increasing headcount

As these quick-win examples demonstrate below, the path to autonomy begins with solving high-value employee experience problems first and scaling automation from there.

See how Omnissa customers achieved in just 30 days:

30-day value snapshot*

Quick win #1: Eliminate productivity-killing application issues

Every organization depends on a handful of business-critical applications:

• Outlook
• Microsoft Teams
• Office applications
• Google Chrome
• Microsoft Edge

When those applications freeze, crash, or become unstable, productivity suffers.

One global enterprise supporting 120,000 Windows and macOS devices used Workspace ONE Experience Management to identify:

• Which applications were crashing.
• Who was impacted.
• What versions were responsible.
• The underlying root causes.

Instead of fixing devices one at a time, IT remediated issues at scale using Workspace ONE UEM.

The business impact

The organization reduced productivity application crashes and freezes dramatically, resulting in:

• Significant reductions in service desk tickets.
• Improved employee productivity.
• Millions of dollars in recovered operational value.
• 56% fewer Chrome crashes compared to peer organizations.

Quick win #2: Extend device lifecycles and reduce refresh costs

Not every slow device needs to be replaced. The challenge for most IT teams is determining whether a device issue is temporary, fixable, or indicative of genuine hardware degradation.

By leveraging more than 100 device performance metrics and Omnissa's User Experience Score, organizations can identify:

• Sustained performance degradation.
• Root causes of poor device experience.
• Candidates for remediation.
• Devices that truly require replacement.

The business impact

One enterprise was able to shift from age-based refresh cycles to performance-based refresh decisions.

Outcomes included:

• Avoiding more than 2,000 device replacements annually
• Millions in hardware cost savings
• Faster issue resolution
• Improved employee experience

This is a powerful example of how Omnissa DEX transforms experience data into actionable business intelligence.

Quick win #3: Reduce root cause analysis from months to minutes

Perhaps the most striking example comes from a healthcare organization struggling with widespread blue screen of death (BSOD) incidents across 12,000 devices. For three months, IT teams investigated manually. They collected crash dumps. They analyzed drivers. They tested the hardware. Nothing worked. Then, they deployed Workspace ONE Experience Management.

Within days, we discovered:

• Over 2,000 crashes per week.
• Which users and devices were affected.
• Where the issues were occurring.
• The scale of the impact.

Using gRCA, the system correlated device telemetry, applications, updates, drivers, and system behavior.

The result

In just 15 minutes, the platform identified the true culprit: A recently deployed VPN version.

After targeted remediation, crashes dropped almost overnight. From three months of manual troubleshooting to 15 minutes of automated insight. This is exactly the kind of outcome that showcases AI-driven troubleshooting at enterprise scale.

(In this image, step 8 of this Playbook is run guided RCA.)

(In this image, the RCA shows the likely cause, stack ranked by confidence percentage.)

Quick win #4: Self-heal issues before users notice

One of the most compelling aspects of Workspace ONE Experience Management is its ability to move beyond detection and into prevention.

A healthcare organization managing 50,000 kiosk devices used self-healing workflows to automatically address failures involving:

• Authentication services.
• Print services.
• Configuration drift.
• Application failures.

When issues occurred, Omnissa automatically initiated remediation workflows that could:

• Restart failed services.
• Reapply known-good configurations.
• Execute remediation scripts.
• Reinstall required applications.

All without opening a ticket. 

The business impact

In the first week alone 44,000 automated remediation actions were executed, resulting in:

• Less downtime
• Fewer helpdesk tickets
• Improved patient experiences
• Greater operational efficiency

This is autonomy delivering immediate value.

Quick win #5: Optimize frontline and mobile devices

Many DEX solutions were built around traditional desktops and laptops. Omnissa takes a different approach.

Frontline and mobile devices are treated as first-class citizens. One large retailer used Mobile Analytics and infrastructure integration to help locate misplaced devices across stores and warehouses. The organization could identify missing devices before they became lost assets by combining:

• Device telemetry
• Battery status
• Charging behavior
• Wi-Fi location services
• Geofencing

The business impact

The retailer achieved approximately $3 million in recovered costs related to lost and stolen devices. At the same time, frontline workers consistently started shifts with available, functioning devices.

The bigger opportunity: Building toward autonomous IT

While these examples deliver immediate value, they also serve a larger purpose. Each represents a step toward an autonomous workspace.

Organizations start by:

1. Establishing observability.
2. Identifying anomalies.
3. Accelerating diagnosis.
4. Automating remediation.
5. Enabling autonomous outcomes.

Autonomy doesn't require removing humans from the process immediately. Instead, organizations build confidence through guided recommendations, approvals, self-healing workflows, and AI-assisted decision making.

The result is a trusted path toward autonomous operations without sacrificing governance or control.

Ready to discover your first quick win?

The fastest way to uncover opportunities in your environment is to start with the data you already have.

Existing Omnissa customers can leverage our step-by-step evaluation guides in Tech Zone to identify optimization opportunities, validate use cases, and begin driving measurable improvements in employee experience:

• Getting started with Experience Management
• Evaluation guide for desktop devices
• Evaluation guide for virtual devices
• Evaluation guide for mobile (coming soon!)

Schedule a DEX Impact Assessment

Not yet using Experience Management? We got you. An Omnissa DEX Impact Assessment provides a data-driven view of your digital workplace, helping you quantify opportunities to improve employee experience, reduce support burden, and increase productivity.

Request your complimentary DEX Impact Assessment today.

* These are customer-reported estimates based on aggregated, anonymized data, publicly available analyst research, and modeled assumptions. This information should be treated as illustrative and indicative value analysis and can be used solely for informational and planning purposes. Omnissa does not guarantee or promise the same results for all organizations, even if they may be on the same scale or scope.