Device Timeline: Precision troubleshooting for the modern IT team

IT teams are under constant pressure to resolve issues quickly, proactively identify trends, and deliver seamless digital experiences. That’s why we’re excited to introduce the Device Timeline, a new & improved capability within Omnissa DEX that transforms how IT investigates and remediates device-level issues. 

Designed for speed, built for insight 

Device Timeline was born from direct conversations with Omnissa customers. We heard the need for faster device search, deeper visibility into performance metrics, and the ability to correlate multiple data points in real time. The result is a human-centric approach that gives IT teams actionable insights front and center—allowing them to respond faster.  

Whether you're managing devices through Workspace ONE UEM or a third-party system, Device Timeline gives you the power to: 

• Search and surface device details in seconds
• Visualize performance and event data over time
• Correlate metrics across OS, application, and network telemetry
• Customize views and filters to match your investigation workflow
• Take immediate action with Quickflows and remediations tools 

Use cases that matter 

Device Timeline supports a wide range of real-world scenarios: 

• Root cause analysis: Was high CPU usage driving device instability?
• Crash investigations: What was the device doing seconds before an app or OS crash?
• Network diagnostics: Is a gateway issue causing slow connectivity?
• Update tracking: Did an app update precede performance degradation?
• Experience scoring: What metrics contributed to a poor user experience? 

With customizable saved views, real-time data intervals, and interactive side trays, admins can move from reactive firefighting to proactive experience management. 

Horizon VM and user session timelines: Expanding visibility beyond the device 

As part of our commitment to full-stack experience management, Omnissa now offers Virtual Machine (VM) timelines and user session timelines for Horizon environments — extending visibility beyond physical endpoints. 

VM timeline capabilities 

Experience Management for Horizon introduces VM timelines that allow IT teams to: 

• Search Horizon VMs in seconds
• Visualize CPU, memory, application performance over time
• Instantly identify user connectivity issues to the VM.
• Filter and report recurring VM issues
• Interact with telemetry via Saved Views, hover details, and side trays
• Access session-level data and top app contributors driving resource usage 

The Timeline, Events, and Properties tabs provide a comprehensive view of VM health, user context, and performance telemetry — all organized for fast, intuitive troubleshooting. 

User session timeline capabilities 

User session timelines offer a granular view into individual Horizon sessions, helping IT teams: 

• Search Horizon users and sessions in seconds
• Summarize user issues across CPU, memory, and app performance
• Identify bottlenecks in Horizon Protocol and last-mile network performance.
• Customize telemetry views grouped by pools and farms
• Drag, drop, and reorder contributors for side-by-side comparisons
• Filter and report recurring session issues with precision 

With persistent saved views, interactive telemetry rows, and detailed breakdowns of top apps and session activities, user session timelines empower service desk teams to troubleshoot Horizon experiences with the same speed and clarity as physical devices. 

Resources to Get Started 

[View the training video]  
[Read the Admin Guide] 

Device Timeline, and its Horizon extensions, are more than features. They’re a reflection of our commitment to building with our customers, delivering tools that simplify complexity, accelerate resolution, and elevate the role of IT in the digital workplace. 

Ready to see it in action? Reach out to your Omnissa representative or explore it today.