What's new with DEX for Horizon: expanding partner ecosystems and integrations

Pulling your hair out over slow logon times, laggy networks, and mystery app slowness? 

You're not alone. Many IT teams are stuck in a cycle of troubleshooting, limited visibility, and reactive firefighting. Unfortunately, more time is spent chasing down issues instead of preventing them. Not to mention that digging through data silos across different tools to figure out why employees are experiencing friction and frustration, only adds to the chaos.  

What if your team had a built-in expert that could turn tribal knowledge into instant, scalable action? Omnissa DEX can help! It is the digital employee experience solution for all your devices and apps, including Horizon. Several new capabilities that were announced at Omnissa ONE have launched, and we have expanded our partner ecosystem.  

Highlights of this blog 

• DEX for Horizon new features: ServiceNow connector support, timeline for troubleshooting user sessions, application performance visibility, and playbooks to automate resolving common Horizon support issues
• Expanded telemetry and signals via ecosystem partners, including integrations with IGEL  

Horizon’s getting DEX-Y and smart with new features 

At Omnissa ONE, we covered all things DEX for Horizon where features group policy object (GPO) breakdown and guided root cause analysis (gRCA) were announced as generally available (GA). Say goodbye to the mystery of slow logons.  

ServiceNow ITSM console integration 

• Solution: Integrated ServiceNow Console for seamless Horizon user lookup and action execution that supports Horizon 8 across both on-premises environments and VMware-managed cloud deployments.
• Use cases:
• Unified management: admins can manage Horizon 8 users regardless of deployment type, on-premises or cloud, through a single interface
• Streamlined IT operations: service desk teams can quickly search for Horizon users and take necessary actions (reset sessions, log off users) directly from ServiceNow
• Improved response time: reduces time spent switching between platforms, enabling faster resolution of user issues 

GPO Breakdown 

• Solution: Breaks down total logon duration into key segments for faster root cause analysis. Provides user & machine GPO process time to identify policy-related delays. Offers visibility into GPO processing types and client-side extensions to understand how policies impact performance.
• Use cases:
• Quickly identify and resolve slow logon issues across Horizon environments
• Diagnose policy-related bottlenecks affecting user experience
• Improve login performance by optimizing GPO configurations
• Empower IT teams with granular insights to reduce troubleshooting time 

Playbooks and Investigation (guided root cause analysis) 

• Solution: DEX Playbooks are dynamic, built-in guides that transform expert IT knowledge into scalable, actionable workflows—reducing guesswork and speeding up resolution.
• Use cases:
• Troubleshoot device issues with embedded diagnostics (e.g., battery health, CPU usage)
• Automate common fixes using Quickflows
• Monitor app rollouts and software updates
• Create custom Playbooks for recurring problems
• Analyze Playbook effectiveness with built-in analytics 

User & VM Search and Timeline 

• Solution: Administrators can search for users & VMs from the Intelligence console and get detailed & historic visibility to the performance of the user session and VM. Check out a demo video here. 
• Use cases:
• End user support with current and historic view of user-session & VM 
• Quickly identify issues & performance bottle necks impacting the user & VM. 
• Historical trends of session, VM, network, protocol and application performance 

Partner ecosystem and integrations 

Our partner ecosystem allows us to deliver smarter, more connected experiences for Horizon users. One example of this is our partnership with IGEL. Together, we’re expanding visibility and interoperability across the stack, bringing richer context, faster troubleshooting, and more value to IT teams. This is just the beginning of our journey toward a more intelligent and unified DEX ecosystem. 

From faster logon troubleshooting and ServiceNow integration to dynamic Playbooks and guided RCA, DEX for Horizon is transforming how IT teams support virtual environments. With new partner integrations like IGEL, we’re building a future where Horizon support is proactive, intelligent, and deeply connected. 

Ready to see it in action? Explore the latest features, dive into roadmap innovations, and discover how our expanding partner ecosystem can elevate your Horizon experience. Read the full press release announcement here.