Inside the Forrester TEI findings: Workspace ONE UEM delivered 170% ROI

The rise of AI PCs, globally distributed workforces, and multi-OS environments has revolutionized the way businesses operate, but it has also introduced new challenges for IT teams. As organizations embrace these advancements, they face an expanded attack surface and heightened operational complexity, making it more critical than ever to adopt robust endpoint management solutions. IT leaders must navigate this evolving landscape with tools that not only secure diverse environments but also streamline operations to drive efficiency and innovation at scale.  

We are delighted to share a new Total Economic Impact™ (TEI) study conducted by Forrester Consulting, commissioned by Omnissa. It reveals how enterprises are addressing modern challenges with Workspace ONE Unified Endpoint Management (UEM)—and the significant ROI that follows.  

The study examines how a composite organization representative of interviewed customers modernized endpoint operations by consolidating management tools, strengthening security, and improving digital employee experience through a single, cloud‑native platform. Forrester’s analysis found that Workspace ONE UEM delivered $51.1 million in benefits over three years versus $18.9 million in costs, resulting in $32.2 million in net present value and 170% ROI.  

Why unified endpoint management is now a strategic imperative  

Endpoints—whether laptops, smartphones, tablets, rugged or IoT devices—are now the foundation of modern work. Yet legacy tools, siloed management systems, and inconsistent visibility make them difficult to secure and maintain. Forrester interviewed Omnissa customers as part of the TEI study, all of whom reported that prior to adopting Workspace ONE UEM they faced:  

• Fragmented endpoint oversight across multiple consoles.
• Higher operational costs due to redundant tools and manual workflows.
• Slow onboarding and inconsistent digital experiences.
• Security exposure from patch delays and limited visibility.  

These inefficiencies made it difficult to scale support for remote and hybrid users or unify security policies across diverse operating systems, leading organizations to pursue more strategic, future‑ready solutions. Workspace ONE UEM delivers exactly that, providing a unified platform that centralizes management, streamlines operations, and fortifies Zero Trust security across every device and ownership model.

Key areas of impact with Workspace ONE  

The TEI study highlights how Workspace ONE UEM delivered interconnected gains across security, efficiency, cost savings, and employee productivity.  

1. Stronger security posture and reduced breach exposure  

Organizations improved patch management and compliance from 80% to 90% within one month, and gained the visibility needed to manage all endpoints consistently.  A stronger security foundation—one supported by unified configuration, automated patching and consistent policy enforcement—reduced breach-related costs by 17%.   

2. Faster, more efficient IT operations  

With a single console replacing multiple tools, IT teams became 30% more productive, spending less time switching between platforms and more time on strategic initiatives. Zero‑touch onboarding and automated workflows reduced manual effort and enabled global scale without adding complexity.   

3. Dramatic reduction in service desk volume  

Customers interviewd by Forrester reported a 65% decrease in endpoint‑related support tickets and a 50% reduction in ticket resolution time. Better device performance, proactive remediation, and self‑service capabilities directly contributed to these gains, freeing IT to focus on higher‑value work.   

4. Significant employee productivity gains  

Forrester found that Workspace ONE UEM helped accelerate device onboarding by 50%, supported faster app access, and maintained device health—all translating into three hours of improved productivity per user per year. For large enterprises, this time savings compounds rapidly into measurable business impact.  

5. Legacy tool and infrastructure cost elimination  

One of the most substantial impacts in the study was the consolidation of legacy systems. By replacing multiple endpoint management, VPN/ZTNA, workflow, automation, and monitoring tools, organizations realized legacy cost savings two times greater than the cost of Workspace ONE UEM itself, totaling $27.3 million over three years.

Cultural and strategic benefits

Modernizing endpoint management proved to be a catalyst for organizational change, reshaping how teams chose to collaborate and make decisions across the business.

Customers described a shift toward:

• More collaborative relationships between IT, security, and business units.
• Greater confidence in endpoint visibility and security controls.
• A more agile device strategy capable of supporting new use cases, OSes, and form factors.
• Improved sustainability outcomes through reduced device shipping and extended lifecycles.

According to interviewed customers, Workspace ONE UEM helped enable flexible work strategies, accelerate digital transformation, and strengthen Zero Trust programs—outcomes that extend far beyond operational gains.

The role of unified endpoint management  

The TEI study reinforces a critical truth: Unified endpoint management is no longer just an IT requirement. It’s a business enabler.

Workspace ONE runs on the Omnissa platform, which means you can consolidate device provisioning, configuration, security, compliance, and digital experience in a single place. As a result, you can reduce risk, improve efficiency, and unlock strategic value. Embrace a more secure, agile, and cost-efficient environment that can scale with your business.

Next steps for your organization  

Whether you’re modernizing endpoint operations or strengthening device security, the Forrester TEI study offers a data‑driven blueprint for evaluating potential ROI.  

Here are three ways to get started:  

1. Assess your endpoint landscape: Identify opportunities to consolidate tools, simplify workflows, and improve visibility.
2. Modernize device onboarding and lifecycle management: Adopt zero‑touch provisioning and unified workflows that reduce effort and accelerate time‑to‑productivity.
3. Strengthen your security posture: Use unified patching, configuration, and automation to reduce vulnerabilities and support Zero Trust initiatives.

Read the full Total Economic Impact™ study  

Ready to dive deeper into the methodology, customer interviews, and complete financial analysis?  

Download the full Forrester TEI study for Workspace ONE UEM to explore the findings and see how Workspace ONE UEM can transform your endpoint management strategy.