The platform imperative: From chaos to consolidation

We've reached an inflection point in end-user computing. For decades, IT teams have juggled fragmented systems, reactive processes, and legacy tools all while trying to meet the growing needs of their organizations. But the time has come for a fundamental shift—a shift toward a more consolidated approach. A workspace that centers on the human and their jobs to do, while providing the autonomous capabilities to scale and tackle digital transformation.

As I shared at this year's Omnissa ONE, our flagship end-user computing conference, to truly achieve the art of the possible and to move to the new AI-driven future, you need to consolidate EUC solutions into one unified platform.

Fragmentation is holding us back

Today’s IT environments are simply too complex and tool-focused. The shift to hybrid work has left organizations battling an explosion of tools, apps, and endpoints, many of which were never designed to work together. What began as quick fixes to enable remote work are now permanent fixtures in IT ecosystems and creating complexity at every turn. As a result, IT teams can be stretched thin and may be spending more time managing disparate systems than driving meaningful innovation. Meanwhile, security has become a constant game of catch-up, and threats may be exploiting vulnerabilities faster than teams can address them. And for end users, the experience is often frustrating. Navigating multiple interfaces and inconsistent workflows undermines productivity and increases barriers to getting work done.

Organizations that continue to rely on siloed tools and patchwork solutions will find themselves at an increasing disadvantage. Complexity compounds, costs escalate, and employees disengage when technology fails to keep pace with their needs.

AI: A game-changer for EUC

The second wave of IT consumerization is upon us, and it’s being driven by artificial intelligence. Unlike the mobile revolution, which changed how we access information, AI is transforming how information works for us. AI has the potential to make work smarter, faster, and more intuitive. But how do organizations harness that value and manage employee adoption in a secure way, when IT is working with outdated or siloed EUC tools? They’re missing the opportunity to leverage AI’s true capabilities—systems that adapt, learn, and respond in real-time.

The challenge for EUC teams is clear: how do you introduce AI into environments still burdened by legacy systems? The key is to focus on outcomes, not just features. AI should enhance the human experience, not complicate it. That means building AI integration roadmaps that prioritize real user needs—like simplifying workflows, predicting issues before they arise, and reducing distractions.

The platform imperative

To realize the potential of AI for your organization and the key to solving the challenges of fragmentation lies in platform consolidation. A unified platform breaks down silos, reduces complexity, and creates the foundation for modern workforces to thrive.

But this isn’t just about combining tools. A true platform enables synergy between component solutions, scales effortlessly, and provides the foundation to enable advanced capabilities like AI-driven automation and predictive analytics. Without data, AI is useless. The advantage of a unified platform is that it corelates and organizes relevant data from multiple facets—users, context, roles, networks, applications, etc. And we can use this data and modern foundational AI technologies to drive insights and expert advice. That’s exactly what we’ve done. In this way, IT is transformed from a cost center into a driver of strategic value. 

To succeed, platform adoption is more than just a technical implementation. It demands executive commitment, thoughtful change management, and a clear vision for aligning technology with business objectives.

The organizations that embrace this mindset don’t just improve their technology; they transform their entire operating model. They become more agile, more resilient, and better equipped to capitalize on future opportunities.

The autonomous workspace is a reality

Last year at Omnissa ONE, we showcased our roadmap for the Omnissa platform, our vision of an autonomous workspace that is self-configuring, self-healing, and self-securing. A unified platform that turns silos into synergies. Today we announced it is a reality. What we unveiled on stage at Omnissa ONE is a platform rebuilt from the ground up. Re-architected with millions of lines of code to deliver unmatched integration, scale and responsiveness. It’s open by design—embracing an ecosystem that extends beyond devices, apps, clouds, and now expanding to security and AI. In fact, it’s supercharged by AI—not just for automation, but for truly proactive experience management and security capabilities. Gone away is the siloed security model that creates multi-fold risks. The power of using predictive AI to protect the enterprise lies in early correlation of events and data to understand predictive risk. Furthermore, having the same platform take remedial corrective action automatically or with the human in the loop is what we mean by AI delivering at the speed of trust.  This is how we consolidate without compromise.   

The future is now yours

A platform approach to end-user computing is no longer a nice-to-have, it’s your opportunity to lead. With a platform you're redefining what’s possible and you’re equipping your business to drive transformation, unlock new potential, and shape the future. I firmly believe that the wave toward consolidation is cresting. Where will you be when it breaks? Because the organizations that lead this revolution will define the future of work for everyone else.