Omnissa named a Leader in 2025 Gartner Magic Quadrant for Digital Employee Experience Tools

Omnissa is proud to be named a Leader in the 2025 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools.  We believe this recognition validates Omnissa’s excellence in digital employee experience—showcasing our commitment to continuous improvement and a powerful platform that helps organizations boost productivity, streamline IT operations, and deliver seamless digital experiences across every work environment.  Download the report and read for yourself here. 

Digital employee experience is the future 

This is the second Gartner Magic Quadrant focused on digital employee experience.  Investing in a DEX solution isn’t just a nice to have, it is critical for organizations that are looking to increase top-line revenue & employee productivity, reduce expenses, and decrease risk.  Omnissa’s approach provides an AI-driven, full-lifecycle, comprehensive solution that empowers employees, IT, and help desks, on any endpoint.  

Innovation 

One of the evaluation criteria called out by Gartner in the Magic Quadrant is innovation.  In Omnissa’s second year as a standalone organization, we have focused our innovations to deliver on our vision of the autonomous workspace, which is self-securing, self-healing and self-configuring. Here are some of the key innovations we’ve delivered to bring that vision to life:  

• Omnissa offers the first AI-native digital workspace platform to help customers on the journey to autonomous.
• The Omnissa DEX solution takes advantage of AI and ML to help customers deliver frictionless digital experiences, quantitatively and qualitatively measure the experience, analyze data to identify anomalies and recommend resolution steps, and remediate issues.  This continuously improves digital employee experience and leads to self-healing workspaces.
• Recent enhancements like playbooks for guided, step-by-step remediation, AI agents for DEX scores and guided root cause analysis, and Quickflows for enhanced workflow capability.
• Targeting strategic ecosystem partnerships, including CrowdStrike, Okta, ServiceNow, Zoom, Slack, and Teams for signal sharing, unified communications, quality of service scoring, and external action connectors.   

Product 

Omnissa DEX solution delivers, measures, analyzes, and remediates across every endpoint.  This comprehensive approach ensures that all an organization’s use cases across their different employee personas can be supported with a single tool.  Omnissa also exposes DEX telemetry, scores, and workflows for both IT admins and the helpdesk, to increase efficiency in discovering and remediating experience issues with digital tools.  

Here are some examples of product capabilities that differentiate Omnissa from other solutions:  

1. Employee facing digital workspace application
2. Low-code / no-code orchestration engine
3. Playbooks that bring together ML-driven guided root cause analysis and steps to resolve common issues
4. Single solution for mobile, desktop, and virtual desktops and apps  

Value of DEX 

What are the outcomes that Omnissa customers who are investing in DEX are seeing?   

1. Reduced OPEX.  Customers see decreased expenses by deflecting and reducing mean time to resolution of support tickets.  This is done by proactively automating common issues (like detecting VPN outages and repushing profiles, detecting required services that are stopped and delivering scripts to restart), enabling self-service workflows, and enabling service desk with data and workflows to resolve issues faster without escalation.
2. Reduced CAPEX.  Customers can reduce software and hardware expenses.  By monitoring frontline device battery performance and charge cycles, make more informed decisions about device replacement.  By monitoring software usage and confirming non-usage with an employee survey, customers re-allocate expensive licenses to other users to reduce expense.
3. Enhanced employee productivity.  DEX removes friction from digital experiences that are caused by OS and app crashes, app performance and UI hangs, and hybrid work app performance.  By monitoring these impactful issues, proactively notifying employees and IT when there is an issue, and offering alternative ways to work, employees can stay productive with better experiences.
4. Reduced risk with business continuity.  DEX provides proactive monitoring and alerting of critical systems, high impact outages, and change management activities. The system can immediately trigger workflows to notify employees, quarantine impacted devices, rollback changes, create tickets in systems, and provide alternative access to systems to ensure minimal downtime.   

To learn more, download and read the report, and visit our DEX solutions page. 

_{Gartner, Magic Quadrant for DEX Tools, Dan Wilson, Tom Cipolla, Stuart Downes, May 26, 2025.}  

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_{This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Omnissa.}