Fix employee experience on any desktop with Omnissa DEX

Pop quiz: Your management tool says every desktop is compliant, patched, and green. So why are your people still losing hours to slow logons, crashing apps, frozen video calls, and laptops that crawl through every task? And why haven't they told you?

Because compliant isn't the same as productive. Omnissa Digital Employee Experience (DEX) finds and fixes employee experience issues at scale, on any Windows or Mac desktop, no matter which tool manages it. You don't have to change how you manage devices to get it. Here's why that matters now.

Managing a device isn't the same as protecting the experience

Your management tool is good at its job. It enrolls devices, pushes apps, enforces policy, and reports compliance. What it wasn't built to tell you is whether Dana in accounting is having a good day.

A device can be 100% compliant and still crash a meeting app twice before lunch. The dashboard stays green. Dana reboots, sighs, and keeps going. Dana is a silent sufferer: one of the many employees who hit friction every day and never file a ticket. This isn’t just an anecdote. Telemetry from the Omnissa State of Digital Workspace 2026 report shows Windows devices see 7.5x more app hangs than Macs, and hangs rarely generate a ticket.

Management tools manage devices. Experience is a different job, with different data and different skills. Measure experience, not just uptime: a score you can put in front of the business, not just a compliance report.

Why this just became urgent

Our CEO, Amit Singh, recently laid out his vision for the agentic endpoint. Within a year, every laptop in your fleet will run dozens of AI agents alongside the person using it. Many of those agents are interactive, so speed and responsiveness are the whole experience.

Those agents inherit the condition of the device they run on. A pegged CPU, a flaky VPN tunnel, or an app that keeps crashing hits the agent as hard as it hits the human. The employee who used to shrug off a slow laptop now has the company's AI initiative sitting on top of it.

DEX has gone from a nice-to-have to a requirement for removing digital friction and making AI stick.

Yes, we're a (great) UEM company—that's why this works

Many people know Omnissa for unified endpoint management (UEM) and security, and that's fair. We've spent years there, and it taught us something useful. Running millions of endpoints shows you exactly what breaks on them, how it breaks, and how to fix it at scale.

Over the last few years, we've poured that expertise (call it our DEXpertise) into a solution that stands on its own. It doesn't need to be your management tool. It only needs to be on the device.

How it works with what you already run

Omnissa DEX deploys alongside your existing management tool using a lightweight agent. There's no re-enrolling, no rip-and-replace, and your current tool keeps doing what it does best. We built our Windows agent and next-generation architecture to coexist with other management tools instead of competing with them, which is what makes this possible.  Fixes happen on the device, independent of which tool manages it.

Your tool keeps managing. Omnissa DEX adds a second pair of eyes, plus hands that can fix what they see.

On Windows, you get:

• Experience Scores and analytics for every device, app, and connection
• AI and machine learning (ML) anomaly detection and guided root cause analysis (RCA)
• Granular patching: Pick the exact Windows update from the catalog, target specific devices, and schedule the rollout
• Automated remediation through sensors, scripts, and workflows
• Real-time remote support with Workspace ONE Assist
• DEX data and actions inside your IT service management (ITSM) console, so the helpdesk sees what's wrong without switching tools
• Software metering, so you can see which apps people really use

On Mac, you get:

• Experience Scores that put your Macs on the same scoreboard as everything else
• Fleet-wide analytics that surface outliers and experience gaps
• AI and ML anomaly detection that flags problems before they spread
• Scripts and sensors for the issues you want to automate away

The business outcome: shrink the window

Ask a chief information security officer (CISO) what keeps them up at night, and it’s rarely one exploit. It’s the gap between “a vulnerability is public” and “every device is patched.” That gap is where attackers live, and it isn’t shrinking. The Verizon 2026 Data Breach Investigations Report (DBIR) puts the mean time to remediate at 43 days, up from 32. Meanwhile, Omnissa CEO Amit Singh notes that malicious agents can now go from a public flaw to a compromised endpoint in minutes.

So, why do patches take weeks? Rarely because IT is slow. It's because patching is risky. Every rollout risks breaking the app that runs payroll, the driver behind the conference room, or the VPN client everyone needs at 8 a.m. Teams stage, test, wait, and wait some more.

Our next-gen Windows architecture changes that math. With Omnissa DEX, our Windows agent handles granular patching: Search the Windows Update Catalog, pick the exact update, target specific devices, and deploy on your schedule. You can respond to a zero-day in minutes instead of days, and your existing management tool keeps doing its job. 

Then Omnissa DEX does what a patch tool alone can’t: it watches the result. Roll out in phases, see how each wave lands for real employees (crashes, slow boots, and failing apps), and catch a bad patch within hours instead of in next week’s ticket queue. Patch, verify, and fix, all from one solution.

Find it and fix it before they feel it

Visibility is only step one. At Omnissa ONE, we announced how Omnissa DEX closes the loop:

• Real-time remediation at the edge (beta): Detection and the fix both happen on the device, with no cloud round trip, no sync cycle, and no ticket. The ticket scanner that dies three minutes before boarding gets fixed before anyone picks up a phone.
• DEX agent (closed beta): This is an AI agent that diagnoses, remediates, and verifies issues. It can address app crashes, OS crashes, high CPU, and slow boot, then writes up what it did.
• Insights v3 and Guided RCA v2 (GA): They’re scored against peer baselines instead of static thresholds. Plus, 76 out-of-the-box Playbooks guide root cause analysis, remediation, and verification.

In the CEO's framework for the agentic endpoint (discover, decide, contain, prove), this is how the ground under every agent stays clean. See it before they call. Fix it before they feel it.

What this means for you

• Fewer tickets because you fix issues before employees notice them
• Faster resolution when a ticket does land
• Fewer employees struggling in silence, because you finally see the friction nobody reported
• AI rollouts that stick on devices that hold up
• A smaller window for attackers: Respond to zero-days in minutes, not days, and catch a bad patch within hours

Genpact achieves 99.9% patch compliance at scale. Read the full story to see how.

Start with what you already have

You don't need to replace anything to see what's slowing your people down. Request a DEX impact assessment to see your own numbers, or send your admins to the TechZone guides for Windows and macOS.

Stop chasing tickets. Start preventing them.