What is Omni?
Omni is a generative AI-powered assistant that provides natural language support for in-product help and data analysis across Workspace ONE UEM, Horizon, Omnissa Intelligence, and Omnissa Connect.
AI-powered knowledge search
Ask questions in everyday language and receive timely, relevant answers sourced from Omnissa documentation, knowledge base articles, and trusted technical resources.
Natural language data analysis
Use natural language to query your Omnissa Intelligence data, enabling real-time analysis and deeper understanding of your UEM and Horizon environments.
Foundation for the autonomous workspace
Omni serves as the centralized chat interface across the Omnissa platform, bringing AI tools and capabilities to administrators through a familiar, unified interface.
Features
What Omni can do for your digital workspace
Unlock intelligence across your Omnissa environment. Omni can help teams reduce manual work, accelerate decision-making, and revamp productivity across IT and employee experience.
Conversational, in-product support
Unified workspace visibility
Centralized access to AI capabilities
Extend to non-IT roles
Responsible AI by design
Omnissa is committed to deploying AI responsibly through strong governance, transparency, and data privacy and security.
Governance
Use of AI within Omnissa is guided by an AI council and governed by responsible AI principles and policies.
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The Omnissa approach to responsible AI
Learn how Omnissa’s AI Council governs the use of AI across products and operations, ensuring alignment with responsible AI principles and the NIST AI Risk Management Framework.
Read the Governance Overview -
Omnissa AI program overview
Review the internal policies, ethical principles, and governance structures that guide AI development and deployment at Omnissa.
Explore the AI Program
Transparency
Customers are clearly informed when AI is used to generate insights or recommendations.
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The Omnissa AI Council
The Council facilitates transparency through risk-based, verifiable, and enforceable controls that are monitored and communicated to customers.
Learn more -
Data processing and storage
Offers transparency into data collection, processing, and storage practices for AI features like Insights, gRCA, Omni, Data Analysis, and Knowledge Search.
Explore data processing
Data privacy and security
Compliance with applicable privacy laws and transparency about the collection, use, and storage of data, and providing users with the controls to choose how their data is used.
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Workspace ONE privacy disclosure
Understand what data is collected by Omnissa Intelligence and how it is processed, stored, and protected in compliance with privacy regulations.
View the Privacy Disclosure -
AI nutrition labels
Transparent, feature-specific disclosures that explain how each AI capability uses data, whether it’s trained on customer input, and how long data is retained.
Explore AI Nutrition Labels
Get started with Omni
Pricing and packaging
Omni Knowledge Search is available to all Workspace ONE SaaS and Horizon Subscription customers.
Omni Data Analysis is available with the following offerings:
- Omnissa Intelligence add-on
- Workspace ONE Experience Management
- Workspace ONE Experience Management for Horizon
- Workspace ONE Enterprise
Deployment and onboarding
Understand how Omni works and where it’s available, then follow guided resources to enable it in your environment.
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Technical overview
Learn how Omni works, where it’s available, and how Knowledge Search and Data Analysis support admin workflows.
Read blog -
Getting started
Get step-by-step instructions for setting up and using Omni.
VIEW DOCUMENTATION
Support and training
Access help resources and learning paths to accelerate adoption.
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24x7 support
Global support team available via portal and phone.
CONTACT SUPPORT -
Training modules
Self-paced courses, live webinars, and certification paths.
Learn more -
Community forums
Connect with peers and experts to share insights and solutions.
JOIN THE DISCUSSION
Ready to get started?
FAQ
Omni is Omnissa’s AI-powered assistant that provides natural language support for in-product help and data analysis across Workspace ONE UEM, Horizon, Omnissa Intelligence, and Omnissa Connect. Omni delivers conversational, in-context, real-time guidance to help users find answers, understand data, and take action more easily.
Omni integrates into your day-to-day workflows, offering conversational, in-context guidance and actionable insights without leaving the console.
Artificial Intelligence (AI) is the broader concept of machines performing tasks in ways that mimic human intelligence - such as understanding language, recognizing patterns, or making decisions.
Machine Learning (ML) is a subset of AI that enables systems to learn from data and improve over time without explicit programming.
No, Omni does not use customer data for training.
No, customers need to opt-in to leverage Omni’s capabilities.
An autonomous workspace is an advanced digital workspace model that uses AI and data science to deliver self-configuring, self-healing, and self-securing systems.
Unlike automated workspaces – which rely on rules-based playbooks defined by IT – autonomous workspaces continuously learn from data to drive outcomes-based actions with minimal human intervention. This evolution reduces operational burden while delivering proactive security and seamless user experience.