Data portability in Omnissa cloud services
Omnissa has long supported the ability to export data from our offerings in standard formats. Prior to the end of the customer’s subscription term, customer administrators can export data directly from Omnissa online consoles. The table below describes the exportable data that customers can access and export and machine-readable formats available for each cloud service. We have also included a link to documentation that provides guidance on how to export data for each cloud service.
Table: Available exportable data and format
| Cloud service | Exportable data types | Format(s) | Guidance |
|---|---|---|---|
| Workspace ONE® UEM™ | Workspace ONE UEM Reports & Analytics (past 30 days):
Further details of data included in each report can be found here. Additionally, the above data can be exported using APIs. Device and console event logs (past 30 days):
Assignment groups: Assignment group is an umbrella term used to categorize certain management grouping structures within Workspace ONE UEM.
Device and user message templates settings: The message templates settings page lets you create and manage communication templates for use within other areas of the Workspace ONE UEM console. These communications include emails, SMS, and direct push messages.
Omnissa® Tunnel: Omnissa Workspace ONE UEM supports exporting access logs to a syslog server for the Proxy and the Per-App Tunnel components of Omnissa Tunnel Mobile Threat Defense (MTD): Several modules within this console have an export feature to export reports. | Reports: CSV Event logs: CSV, XLSX, Syslog Assignment groups: CSV Device user message template: CSV, XLSX Omnissa Tunnel: HTTP Apache logs MTD: CSV | Workspace ONE UEM > Reports & Analytics > Generate reports
Console Basics > Using UEM Functionality with a REST API
Workspace ONE UEM Console Basics > Event logs
Workspace ONE UEM Console Basics > Assignment groups
Workspace ONE UEM > Devices and Users > Message template settings
Overview of the Omnissa Tunnel > Health monitoring
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| Omnissa® Access™ | Omnissa Access reports:
Further details of data included in each report can be found here. Audit events: The audit events report lists the events related to a user you specify, such as user logins for the past 30 days and login failures. You can also view the audit event details. This feature is useful for troubleshooting purposes. Auditing is also exportable via API integration using Omnissa Access APIs. | Reports and audit events: CSV Audit events via API: JSON |
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| Omnissa® Intelligence™ | Omnissa Intelligence Data Explorer: The Data Explorer uses data from pre-defined and custom report templates in your Intelligence environment to display results. You can also manually create queries and add aggregations to your pre-defined templates and queries. Omnissa Intelligence API: Using this API, you can query and extract data from the Intelligence service. Omnissa DEX telemetry API: Telemetry data within the SDK can be exported using this API (if DEX has been enabled). | Omnissa Intelligence Data Explorer: JSON Omnissa Intelligence API: JSON Omnissa DEX telemetry API: JSON | Omnissa Intelligence Dashboards, Workflows, and Reports > Omnissa Data Explorer
Omnissa Intelligence API documentation
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| Horizon® Cloud Service™ | Administrator and end user activity logs (past 90 days): The Activity Logs page in the Horizon Universal Console presents data regarding current and past events in the system. You can use activity logs for auditing and debugging purposes.
Diagnostic logs: For Microsoft Azure Edges only, the customer can collect agent diagnostic logs using the Horizon Universal Console. (Note: The URL for downloading the logs is live for a limited time, which is specified by the log expiry date. Diagnostic logs are automatically deleted after 15 days.) | Activity logs: CSV Diagnostic logs: TXT, CSV, Syslog |
Using and Managing Horizon Cloud > Obtaining Diagnostic Logs to Troubleshoot Horizon Cloud |