Order Management Analyst
We are Omnissa!
Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost.Guided by our Core Values—Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—we’re growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we’d love to hear from you.
What is the opportunity?:
As an Order Management Analyst, you will be part of the System Operations team responsible for handling order processing, billing, partner operations, pricing, and subscription support. In this role, you’ll support the order-to-cash process, ensure compliance with company policies, and collaborate across departments to ensure accurate and timely order fulfillment. This is an exciting opportunity for someone early in their career to gain hands-on experience in global business operations and contribute to continuous process improvement.
What you'll do:
- Process customer orders with accuracy and compliance, adhering to SOX, export regulations, and internal controls.
- Serve as a Subject Matter Expert (SME) for a specific line of business and act as operational backup to the team Supervisor as needed.
- Support cross-functional initiatives and identify opportunities for automation, simplification, and process transformation.
- Collaborate with internal stakeholders including Sales, Channel Partners, Pricing Ops, and Fulfillment teams to support the order-to-invoice process.
- Reconcile purchase orders with quotes, contracts, and program requirements.
- Engage with global teams across multiple time zones to support business needs.
- Complete ad-hoc assignments as required by the business.
What You’ll Bring to Omnissa
- 6 months to 2 years of professional experience in order management, operations, billing, or a related field.
- Strong attention to detail and organizational skills.
- Familiarity with order-to-cash processes, CRM/ERP systems (Salesforce, Oracle, or SAP a plus).
- Excellent verbal and written communication skills.
- Proactive problem-solving ability and willingness to challenge the status quo.
- Comfortable working in a fast-paced, high-volume environment.
- Team-oriented mindset with the ability to collaborate globally.
- Basic proficiency in Excel and Microsoft Office tools.
Location: Costa Rica
Location Type/Travel: Remote Home Office- Costa Rica
Omnissa is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:
Location Type/Travel: Remote Home Office- Costa Rica
Omnissa is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:
Omnissa is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Omnissa are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Omnissa will not tolerate discrimination or harassment based on any of these characteristics. Omnissa welcomes applicants of all ages. Omnissa will provide reasonable accommodations to applicants and employees who have protected disabilities consistent with local law.
This job requisition is not eligible for employment-based immigration sponsorship by Omnissa