What are DEX tools?
DEX tools, or digital employee experience tools, are specialized software solutions designed to enhance how employees interact with digital technologies and applications in their workplace. As modern workforces rely heavily on technology, DEX tools focus on improving the digital environment that supports employee productivity, satisfaction, and engagement throughout their entire employment lifecycle.
Digital employee experience goes beyond basic IT support—it incorporates measuring and optimizing employees’ technology use, providing seamless access to apps and data, and turning everyday digital interactions into smooth, efficient experiences.
The role of DEX tools in the modern workplace
Today’s employees expect technology to be fast, reliable, and easy to use wherever they are—whether in an office, at home, or on the go. DEX tools respond to these expectations by creating a digital workspace that is personalized, intuitive, and more secure. They help remove common frustrations such as slow systems, complicated logins, or device compatibility issues.
By providing IT teams with visibility into device performance, app usage, and user feedback, DEX tools enable proactive issue resolution and continuous improvement of digital workflows. This is especially crucial for hybrid and remote work models that require reliable digital access across various networks and devices.
How do DEX tools improve employee experience?
The employee experience begins at onboarding and continues through every stage of their tenure, making DEX tools vital for multiple key touchpoints:
- Onboarding: New hires get quick, secure access to everything needed to start work productively from day one, minimizing setup delays and frustration.
- Daily work: Employees benefit from unified app catalogs, single sign-on, and self-service portals that simplify how they find and use the software and tools essential for their roles.
- Productivity and support: DEX tools provide real-time monitoring and AI-driven diagnostics that allow IT to detect and fix digital issues before they cause disruptions.
- Feedback and insights: By collecting anonymized user feedback and tracking system performance, organizations can engage employees in shaping their digital workplace experience.
- Offboarding: DEX solutions ensure secure deactivation of access and seamless transition when employees leave the organization.
The business impact of DEX tools
Deploying effective DEX tools can lead to significant benefits for organizations:
- Increased productivity: When technology works smoothly, employees can focus on their core work, boosting overall output.
- Reduced IT costs: Proactive support and automation reduce help-desk tickets and downtime, lowering operational expenses.
- Higher employee engagement: A positive digital environment helps attract and retain talent by improving job satisfaction and reducing frustration.
- Improved security: Managing access and devices centrally helps protect sensitive data while supporting flexible use of personal and corporate-owned equipment.
- Data-driven decision-making: Continuous analytics and insights empower IT leaders to pursue targeted improvements that align with organizational goals.
Why are DEX tools essential today?
The digital employee experience is a critical factor in attracting and retaining a skilled, motivated workforce. As new generations enter the job market with expectations shaped by consumer-grade technology, organizations must deliver equally seamless digital experiences at work. Moreover, hybrid and remote work models demand that employees have secure, consistent access to their tools regardless of location or device.
DEX tools bridge the gap between technology capabilities and employee needs, enabling organizations to build digital workplaces where employees feel empowered, productive, and supported every step of the way.
How to get started with DEX tools
Organizations looking to improve employee experience through technology can begin by assessing their current digital environment and gathering user feedback. Partnering with the Omnissa platform for digital work solutions can provide an integrated approach, combining endpoint management, app delivery, and AI-driven insights.
Omnissa Workspace ONE UEM, for example, offers a comprehensive digital employee experience management platform that simplifies app access, enhances security, and automates IT workflows. This helps IT teams provide employees with fast, frictionless, and secure digital workspaces that foster engagement and efficiency.
Regardless of where an organization stands in its digital transformation journey, implementing effective DEX tools is a vital step toward creating a modern, resilient workplace that supports the success of both employees and the business as a whole.
Employee experience management software
The benefits of employee experience management software are intuitive.
- Improved employee engagement, which in turn bolsters productivity and aligns staff with organizational goals.
- By improving employee engagement, organizations have less turnover, saving on recruiting, training, and apprenticing costs.
- Engaged employees improve external customer experiences.
- Helps monitor employee engagement with "voice of the employee" (VOE) analytics.
A popular choice among IT administrators for employee experience management software is Omnissa Workspace ONE® Experience Management. It provides unified endpoint management using components that enterprise-level organizations have relied on for years.
This digital workspace platform delivers and manages virtually any app across most devices with unprecedented security and control. Once an end-user accesses the platform, they can self-serve to choose any app—mobile, Windows, cloud, web—from a catalog without IT intervention.
Workspace ONE® Experience Management can help reduce helpdesk requests for services and applications and transform employee onboarding. The use of one-touch sign-on utilizes certificates to relieve end-users from providing lengthy credentials or a universal password whenever they access an app. And it works on both BYOD and corporate-owned devices.
Workspace ONE® protects your organization's sensitive data by combining device and identity management based on robust authentication, location, network, and device compliance. Admins choose inputs to craft organization-specific policies for various levels of end-user access.
Not only can unmanaged devices be easily locked out, but the platform also ensures compliance with end-user workflow endpoints. Admins also receive real-time visibility to monitor device, application, and console events with the option to pre-define a log report or view them in the console.
Other security benefits include:
- Safeguarding against jailbroken or rooted devices
- Allow- or deny-listing apps
- Restricting cut-copy-paste
- Restricting open-in apps
Frequently asked questions (FAQs)
Enterprise IT want to know whether DEX solutions can deliver measurable business impact by eliminating inefficiencies, reducing downtime, and rationalizing redundant IT tools or licenses. Questions focus on quantifying ROI, demonstrating operational savings, and proving the value of DEX investments across diverse employee populations.
Organizations can use telemetry, analytics, and automation for rapid root cause identification and proactive remediation of device, application, or network problems before they disrupt employees. Enterprises seek confidence that DEX tools can detect subtle and systemic IT issues, not just react to support tickets.
Large companies want assurance that DEX platforms can be seamlessly integrated into current IT environments — including existing security, device management, and service desk tools — without creating new friction or siloed workflows. Concerns include compatibility with legacy systems, data privacy, compliance, and scalability for global rollout.
Yes, Omnissa DEX (digital employee experience) is designed to integrate with Horizon virtual desktops and apps. This integration allows enterprises to capture, analyze, and act on real user experience metrics from Horizon environments within the Omnissa Intelligence platform. Experience Management for Horizon collects telemetry from Horizon infrastructure and user sessions, enabling IT teams to monitor key experience indicators —such as logon duration, session performance, and application health through a dashboard. This integration supports analytics, scoring, and automated remediation workflows across both physical and virtual desktop environments, with out-of-the-box support for Horizon as a core virtual platform, whether on-premises, hybrid, or cloud hosted.
Yes, Omnissa DEX works across all major operating systems, including Windows and macOS, providing digital employee experience management for endpoints running these platforms. The solution supports telemetry collection analytics, and remediation on both Windows and Mac devices with specialized agents and applications for each operating system. For Windows devices, DEX is built into the Workspace ONE Intelligent Hub, enabling comprehensive experience data capture whether devices are fully managed or enrolled in Hub Registered mode. For macOS, DE requires Workspace ONE Intelligent Hub and the Digital Experience app to collect telemetry. Omnissa DEX also supports a broad range of other platforms like iOS, Android, Chrome OS, Linux, and IoT devices for insights into diverse device fleets.
