Omnissa named a Leader in the 2026 Gartner Magic Quadrant for Digital Employee Experience Management Tools

Omnissa is proud to be named a Leader in the 2026 Gartner® Magic Quadrant™ for Digital Employee Experience (DEX) Management Tools for the second consecutive year. In addition to Magic Quadrant placement, Omnissa was also recognized in the Gartner Critical Capabilities for Digital Employee Experience Management Tools, ranking in the highest three across multiple DEX use cases.

We feel these results highlight our ability to support a wide range of enterprise scenarios, with strength in areas such as IT support, endpoint experience, and automation.

In our opinion, this recognition reinforces what customers, partners, and the market increasingly see: Omnissa delivers one of the most complete and scalable DEX solutions available today, helping organizations proactively improve productivity, reduce operational cost, and support every employee—across every device and workspace model.

Download the full Gartner report

Why digital employee experience matters now more than ever

As uncovered in the Omnissa State of the Digital Workspace 2026 report [https://go.omnissa.com/omnissa-state-of-digital-workspace-2026], device fragmentation, shadow AI, and productivity gaps expose the need for organizations to invest in a holistic digital employee experience solution.  Implementing end-to-end observability enables organizations to enable AI-ready organizations, making DEX a strategic priority.

The Omnissa advantage

Omnissa delivers a powerful standalone DEX solution, Workspace ONE Experience Management—combining deep visibility across every endpoint and environment with AI‑driven insights and automated remediation. And when organizations are ready to go further, that same DEX capability becomes part of a unified end‑user computing platform.

Omnissa is the only evaluated vendor positioned as a Leader across the Gartner Magic Quadrant™ for Endpoint Management Tools, the Gartner Magic Quadrant™ for Desktop as a Service, and the Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools reports. —which we believe demonstrates our ability to support all major device types and operating systems at enterprise scale. This integrated approach allows IT teams to manage digital experience holistically, rather than stitching together disconnected point solutions.

Strengths

Omnissa brings together advanced technology, operational maturity, and broad experience management capabilities to support modern digital work environments at scale.

AI-driven experience management

Omnissa continues to expand its use of AI to help IT teams move from reactive troubleshooting to proactive and automated experience management. Key capabilities include: 

• AI/ML–based anomaly detection and intelligent baselining to surface meaningful experience changes 
• Guided root cause analysis paired with automated remediation to reduce time to resolution 
• Natural language workflows and contextual insights delivered through Omni, Omnissa’s AI-powered assistant for IT administrators 
  https://www.omnissa.com/products/omni/ 

Together, these capabilities support Omnissa’s approach to building an autonomous workspace—designed to anticipate issues, optimize performance, and improve resilience across digital environments. From vision to execution—see Omnissa’s AI-driven experience strategy in our latest keynote:

Broad DEX coverage across experience domains

Omnissa addresses multiple dimensions of the digital employee experience, including:

• Endpoint experience (desktop, mobile, server)
• Virtualization experience
• Workflows and automation
• Application and unified communications experience

By working alongside Unified Endpoint Management (UEM), VDI, ITSM tools, and collaboration technologies, Omnissa enables organizations to move from experience visibility to informed action within existing IT processes.

Enterprise scale and global operations

Omnissa supports organizations across regions and industries, with the ability to operate at enterprise scale. Ongoing investments in global reach and partner enablement help customers adopt DEX as a foundational element of their digital workplace strategy.

DEX in action

Organizations across retail and highly distributed frontline environments use Omnissa DEX to proactively improve reliability, reduce support overhead, and keep employees productive at scale.

• ASDA, one of the UK’s largest grocery retailers, used Omnissa Workspace ONE® and Omnissa Intelligence to support the migration and ongoing management of 55,000 devices across more than 600 locations. With real‑time visibility, remote support, and automated workflows, ASDA improved device uptime, reduced downtime through proactive remediation, and extended device lifespan—enabling frontline teams to deliver faster, more reliable customer service at scale.
• Hertz, a global mobility provider operating across 11,000 locations in 160 countries, standardized Omnissa Workspace ONE and Omnissa Intelligence to manage nearly 10,000 shared frontline devices. By improving device reliability, enabling remote troubleshooting, and gaining proactive insight into device health and performance, Hertz reduced IT help desk tickets by approximately 5% and achieved more than $100,000 in annual savings, while accelerating vehicle check‑in and return processes and improving customer satisfaction.

By connecting experience insights directly to action, Omnissa helps IT teams shift from reactive troubleshooting to proactive, experience‑driven operations—delivering measurable impact for employees, IT, and the business.

Looking Ahead

We believe, being named a Leader for the second year in a row reflects ongoing momentum—but it does not mark an endpoint. Omnissa remains focused on expanding DEX innovation, deepening partner integrations, and helping organizations deliver exceptional digital experiences at scale.

Download the 2026 Gartner Magic Quadrant for Digital Employee Experience Management Tools to learn more.