Why Omnissa
Modern retail doesn’t take a break
It’s tough to thrive in retail. We get it. Constant staff turnover. Intense competition. You need to make sure your operations are running smoothly across every part of the business. That means supporting secure product innovation, maximizing uptime in manufacturing and logistics, and empowering teams across stores, support centers, and offices.
That’s where Omnissa comes in, with future-ready, always-on tools to help you empower teams, secure touchpoints, and create great experiences. Through Workspace ONE and Horizon, we integrate leading tools to support secure, scalable operations and streamlined retail productivity wherever teams work.
Benefits
See what's in store for your business
We are trusted by many of the world’s top retailers to optimize the essential tasks that add up to efficient, memorable retail journeys.
Seamless experiences
Maintain operational performance for customer-facing interfaces such as point-of-sale with apps you can deploy, manage and update remotely to avoid frustrating downtime. Plus, with zero touch provisioning and unified app access, your teams can get ahead of customer needs from anywhere.
Always-on security
Designed to proactively protect every endpoint and user without slowing down productivity. Omnissa strengthens your security posture with continuous verification, time-limited device access, and automatic threat detection and remediation.
Future-ready IT
Simplify and scale your retail operations with low- and no-code automation and centralized device management. Omnissa empowers IT teams to manage performance across every device, platform, and user from one place.
use cases
Solve your toughest retail challenges
Enable retail workers to stay connected across locations and devices — and watch productivity soar.
Deliver a better buying experience
Easily deploy and manage POS software remotely to reduce downtime and queues, creating a smoother customer in‑store experience. Use RFID and QR codes to streamline inventory management, ensuring products are always available when needed. Real‑time device visibility and instant lockdown keep tablets, kiosks, and handheld screens secure, available, and performing at their best.
Optimize your retail operations
Omnissa gives you the visibility to efficiently manage your devices. You can identify and retire unused devices and software to cut costs, while proactively tracking device performance so you can fix issues before they slow down your teams. Protect IoT devices, factory systems, machinery and warehouse devices to maintain uptime across production and keep the flow of products moving.
Engage and empower frontline workers
Empower frontline workers with real-time customer data while ensuring your employees are always connected with remote support and AI-driven insights. Onboard seasonal hires in minutes with zero-touch provisioning and secure single sign-on, then offboard safely with instant device wipe. And give regional managers access to dashboards, analytics, and team communications on any device, to improve experiences and boost productivity.
Protect your brand
With Omnissa you can continually verify users, with two-factor authentication and single sign-on for shared devices. Check-in/check-out features help to optimize device usage and efficiency, while all sensitive information is fully protected to reduce breach risks. Plus, Mobile Threat Defence can indicate threats such as unauthorized access, enabling automatic remediation to keep teams and systems safe.
Simplify supply chains
Accelerate product innovation with secure environments for R&D teams and protect uptime for factories, warehouses and logistics with remotely secured systems and scanners. Allow third parties such as contractors and delivery partners to operate without compromising security, thanks to time-bound, role-based systems access.
Empower your back office
Allow Finance, HR, and Marketing teams to tap into essential data, dashboards, reporting and analytics, to help them work securely and effectively within a single workspace. Provide greater device choice without compromising on secure app access and governance, enabling knowledge workers to work in their preferred way.
Keep your retail operations running non-stop
From the warehouse floor to the shop floor, the depot to deliveries, the world’s leading retailers trust Omnissa to help empower their employees, elevate customer experience, ensure compliance, and keep data secure. With a breadth of end-to-end retail experience, we bring the reliability and flexibility to help teams work smarter in the fastest, most simplified way.
Retail customer spotlight
Solutions made for your fast-moving environment
Workspace ONE® Experience Management
Improve DEX with Workspace ONE’s employee experience management software. Gain insights, analyze data, and proactively remediate issues.
Horizon® 8
Deliver virtual desktops and apps from on-premises to the cloud.
Workspace ONE® Mobile Threat Defense™
Workspace ONE Mobile Threat Defense helps identify risky apps, malicious networks, and device vulnerabilities.
Workspace ONE® UEM™
Workspace ONE UEM helps organizations modernize, unify, and automate endpoint management for virtually any device and use case.
Workspace ONE® Assist
Workspace ONE Assist helps IT teams provide real-time remote support for any device, platform, or use case. Enhance digital employee experience (DEX) today.
Workspace ONE® Intelligent Hub™
Workspace ONE Intelligent Hub offers a unified app catalog and digital workspace hub with notifications, bookmarks, and self‑service options for employees.
Unified endpoint management
Enable cloud native, modern management.
Security and compliance
Provide responsive security for any user on any device.
Virtual desktops and apps
Securely deliver virtual desktops and apps.
Digital employee experience
Offer a superior digital employee experience.
Frequently asked questions (FAQs)
Omnissa Workspace ONE delivers robust security and compliance features for retail organizations by providing data encryption, multi-factor authentication, conditional access controls, and strong device compliance policies. The platform also enables device lifecycle management—including remote lock, device wipe, and threat remediation capabilities—to help protect sensitive business and customer data and assist in meeting industry requirements.
Workspace ONE is designed to integrate with leading ITSM platforms (like ServiceNow), identity providers (such as AD, Azure AD, Okta), POS systems, and business apps. It provides native connectors, APIs, and out-of-the-box integrations to help minimize manual setup, enabling unified device and application management across the retail enterprise.
Workspace ONE enhances the employee experience by offering a self-service application catalog, single sign-on to approved apps, and intelligent notifications via the Workspace ONE Intelligent Hub. These features are designed to streamline workflows and reduce friction for retail staff and managers, supporting productivity and rapid onboarding.
With unified endpoint management, Workspace ONE allows for centralized control of a diverse fleet—including mobile devices, desktops, kiosks, and POS terminals. IT can push updates, manage apps, set allow/deny lists, and monitor device health from a single console, helping to ensure operational efficiency across stores and warehouses.
Workspace ONE's cloud-based architecture is built for scalability—enabling retailers to onboard seasonal workers, add or remove devices, and support multi-store operations. Automated provisioning, remote management, and flexible licensing models allow for adaptation in dynamic retail environments.
Omnissa offers various support and troubleshooting solutions, including a self-service portal, remote device management, and analytics for monitoring device health and user sentiment, alongside integration with IT support workflows. Features like remote lock, device wipe, and automated incident response can help accelerate resolution times for retail IT teams.