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Learn More Streamline IT troubleshooting with new Device Timeline
Read More Omnissa DEX Playbooks boost IT support efficiency
Read More DEX for Horizon: Partner ecosystem and integration expansion
Read More Device onboarding in 5 minutes at West Midlands Police
Learn More Streamline IT troubleshooting with new Device Timeline
Read More Omnissa DEX Playbooks boost IT support efficiency
Read More DEX for Horizon: Partner ecosystem and integration expansion
Read More Device onboarding in 5 minutes at West Midlands Police
Learn MoreWhat is Workspace ONE Assist?
Workspace ONE Assist is a comprehensive remote support, remote assistance, and remote desktop solution that enables IT and help desk teams to support managed devices by securely viewing screens, controlling devices, transferring files, running remote shell commands, annotating sessions, and recording activity directly from the UEM console. Assist can be deployed in a cloud (SaaS) or on‑premises model, depending on your environment, and availability may vary by edition.
Cross-platform support
Support a wide range of devices, from desktops to rugged handhelds. Assist works across Android, Windows 10, macOS, iOS, Linux, and Windows Embedded platforms.
Unattended access protection
Service corporate-owned devices even when they are not in use. If a device requires a reboot during maintenance, it automatically reconnects to the session. Admin access can be scoped with role-based permissions and audited based on your configuration.
Privacy-centric design
Designed to protect employee privacy with clear session notifications and consent prompts. End users can pause or end remote sessions at any time to maintain control over their device.
Features
Support efficiency with remote support tools
Support employees and managed endpoints with real-time remote assistance tools that help IT troubleshoot issues and minimize employee downtime.
Start a remote support session
Record and annotate sessions
File management tools
Run secure remote troubleshooting commands
See what changed on a device
Explore Omnissa solutions, use cases, and partner integrations
Enhance your remote device support strategy with powerful integrations and focused solutions.
How Workspace ONE Assist supports UEM
Add real‑time troubleshooting and remediation capabilities to your UEM strategy, so IT can directly address issues on managed devices.
Supported use cases
Related products
Ecosystem partners
How Workspace ONE Assist supports DEX
Help resolve problems quickly and maintain a more consistent, frustration‑free digital experience for employees.
Supported use cases
Ecosystem partners
Related products
How Workspace ONE Assist supports VDI
Bring real‑time troubleshooting to virtual desktop and app environments. Help resolve problems efficiently with remote access to virtual sessions, ensuring users get reliable support whether they’re on a physical machine or a virtual desktop.
Supported use cases
Ecosystem partners
Related products
Transform your IT helpdesk
Download the whitepaper to learn how a holistic DEX solution can help you solve technology issues faster.
Customer spotlight
See how organizations across different industries use Workspace ONE Assist to improve support efficiency and employee experience.
Education
Deliver seamless access to educational apps, devices, and resources, so you can focus on students and learning.
Read More 
Education
Federal government
Help federal agencies support protected app access and centralized control—while safeguarding mission-critical information.
Healthcare
Transform healthcare delivery with streamlined healthcare workflows and improved experiences -- driving operational efficiency across your organization.
Core components and architecture
Workspace ONE Assist is built on a scalable architecture designed to support secure remote connections and management.
Assist Core Services
These services coordinate communication and service discovery for the entire Assist environment. They handle all auxiliary services interactions and assist in the components working together seamlessly.
Assist Portal Services
The portal services host the administration console used by IT staff to initiate support sessions. This component manages the interface for device registration and session controls.
Assist Application Services
This component manages communication between the Assist server and the enrolled devices. It helps provide support so that commands and enrollment data are transmitted reliably during support sessions.
Assist Connection Proctor
The Connection Proctor manages active device connections to the Assist server. It simultaneously handles multiple requests for remote management sessions to support high availability.
Assist Core Services
These services coordinate communication and service discovery for the entire Assist environment. They handle all auxiliary services interactions and assist in the components working together seamlessly.
Assist Portal Services
The portal services host the administration console used by IT staff to initiate support sessions. This component manages the interface for device registration and session controls.
Assist Application Services
This component manages communication between the Assist server and the enrolled devices. It helps provide support so that commands and enrollment data are transmitted reliably during support sessions.
Assist Connection Proctor
The Connection Proctor manages active device connections to the Assist server. It simultaneously handles multiple requests for remote management sessions to support high availability.
Assist Core Services
These services coordinate communication and service discovery for the entire Assist environment. They handle all auxiliary services interactions and assist in the components working together seamlessly.
Assist Portal Services
The portal services host the administration console used by IT staff to initiate support sessions. This component manages the interface for device registration and session controls.
Assist Application Services
This component manages communication between the Assist server and the enrolled devices. It helps provide support so that commands and enrollment data are transmitted reliably during support sessions.
Assist Connection Proctor
The Connection Proctor manages active device connections to the Assist server. It simultaneously handles multiple requests for remote management sessions to support high availability.
Help protect remote device support with built-in security
Explore how Assist helps protect data with TLS‑encrypted connections, enforces role-based access through Workspace ONE UEM, supports user consent and policy-controlled unattended access, and provides detailed session logging for audit and export.
Role-based access control
Granular permissions allow you to define exactly which administrators can use specific remote tools. Limit access to sensitive functions like file transfer or remote shell based on roles. Define who can use which tools (screen share, file manager, remote shell, recording) using Workspace ONE UEM roles and, where required, narrow access by organization group or Smart Group. Use Assist Configurations to enable/disable tools for specific device cohorts.
Secure connection protocols
All remote sessions are encrypted using industry-standard protocols to protect data in transit. This helps IT teams see that screen data and file transfers remain confidential during support. Assist establishes encrypted, TLS‑protected sessions between the console, Assist services, and device agents—available in SaaS or on‑prem deployments with functional parity. For SaaS, device notification rails (e.g., APNs/WNS) help invoke the agent reliably.
Comprehensive session logging
Audit logs capture detailed information about every remote session, including who initiated it and what actions were taken. This provides visibility for compliance and security reviews. Assist logs session metadata and actions (who started the session, timing, tool usage such as file operations and shell) to the UEM/Assist event stores; logs can be exported to enterprise systems for audit/SIEM workflows.
Privacy controls and unattended access
End users see a PIN/consent prompt before an attended session begins and can pause or end the session at any time. For unattended mode on corporate devices, admins configure the policy in UEM; sessions auto‑reconnect after reboot where supported.
Connect with your existing tools and platforms
Workspace ONE Assist integrates with key enterprise platforms to streamline support workflows and extend capabilities.
Streamline IT service management
Enable IT staff to launch remote support sessions directly from ServiceNow incidents. This integration reduces context switching and speeds up ticket resolution times.
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Seamless workflow
Launch Assist directly from the ServiceNow incident record.
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Automatic logging
Session details are automatically added to the ticket.
Unified management console
Access remote support tools directly within the Workspace ONE UEM console. This eliminates the need for separate infrastructure and simplifies administrator workflows.
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Single pane of glass
Manage and support devices from one location.
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Integrated enrollment
Assist installs automatically on managed devices.
Identity & directory alignment
Connector setup assumes standard Active Directory integration with ServiceNow and leverages UEM RBAC for granular permissions, so can map existing groups/tiers to Assist access.
Why Omnissa is a DEX Leader
Read the 2025 Gartner Magic Quadrant for DEX Management Tools to see why we were named a Leader.
Next steps
Pricing and packaging
Workspace ONE Assist is available as an add-on subscription with SaaS and Term options. It is also included in select Workspace ONE editions.
Deployment and onboarding
Get started with Workspace ONE Assist using guided setup and deployment resources.
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Prerequisites and system requirements
View minimum Workspace ONE UEM and Assist agent versions per OS, supported browsers, device OS minimums, and exact network requirements.
View requirements -
Getting started
View step-by-step instructions for installation and configuration.
VIEW DOCUMENTATION -
Tech Zone resources
Access best practices, tutorials, and architecture diagrams.
SEE ON TECH ZONE
Support and training
Access help resources and learning paths to accelerate adoption.
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24x7 support
Global support team available via portal and phone.
CONTACT SUPPORT -
Training modules
Self-paced courses, live webinars, and certification paths.
Learn more
Ready to get started?
Contact our team to learn more about Workspace ONE Assist.
Workspace ONE Assist FAQs
Workspace ONE Assist supports a wide range of platforms including Android, iOS, macOS, Windows 10, Windows Embedded, and Linux. This covers most desktops, mobile devices, and rugged handhelds.
For more device support details, review the official product documentation.
Yes—Workspace ONE Assist supports both cloud (SaaS) and on-premises deployments.
What to decide:
• If you need Omnissa-hosted operations, choose SaaS.
• If you need customer-managed infrastructure (for example, tighter change control), choose on-premises.
Explore Workspace ONE Assist architecture
Assist includes features like onscreen notifications and user consent prompts before a session begins. Users also have the ability to pause or terminate a remote session at any time.
Yes, administrators can record screen sharing sessions for training, audit, or escalation purposes. Recordings can be stored and reviewed later to support quality and compliance.
Yes, unattended access allows IT to service corporate-owned devices like kiosks or rugged terminals without user interaction. Sessions automatically reconnect after a device reboot.