Omnissa helps Rivas Zorggroep deliver smarter, safer frontline care

At Rivas Zorggroep, delivering human-centered healthcare requires a smart digital foundation. The organization’s legacy unified endpoint management (UEM) solution was unable to manage both Apple and Android devices—making it difficult for clinical staff to perform their tasks efficiently. With trusted partner PQR, Rivas replaced the outdated system and, in under two weeks, rolled out Omnissa Workspace ONE® UEM. The result: enhanced patient safety, improved staff workflows, reduced IT burden, and freed-up resources to drive innovation.

Human-centered innovation powers Rivas 2030 vision

Rivas is focused on combining compassionate, human-first healthcare with forward-thinking digital innovation. As part of its ‘Rivas 2030’ vision, the organization is pursuing bold goals around human-centered digitalization—leveraging technology to advance its mission of delivering safe, accessible, and continuously improving care.

Staffing shortages put pressure on care delivery

Across the Netherlands, healthcare providers face a shared challenge: a persistent shortage of nurses and caregivers. Rivas is no exception. To maintain the high standard of care its patients, residents, and clients depend on—without overextending its dedicated staff—Rivas embraces smart, connected technology as an enabler. A key focus is ensuring that mobile devices, equipped with essential care applications, operate seamlessly, whether on hospital wards, in residential care settings, or during in-home visits.

For example, district nurses, care directors, and the support services team use Apple iOS devices preloaded with a suite of care, communication, and administrative applications to support their work. Other residential care staff rely on ruggedized Android devices running SmartApp by IQ Messenger, a mission-critical application used to deliver real-time alerts from patient monitoring systems, emergency buttons, and nurse-call systems.

It is crucial that Rivas employees can always rely on functioning devices. With more than 2,000 mobile devices spread across multiple care sites and districts, Rivas had implemented a MDM solution. However, it was unable to support the organization’s mix of devices and operating systems, leaving gaps in performance and manageability.

With its MDM license nearing expiration, Rivas began searching for a proven, flexible, and efficient replacement that could manage its expanding fleet of mobile devices. Arnoud den Hollander, HR Team Manager ICT, at Rivas says: “The starting point for this new system was that our clinical and care staff get an optimal service from the IT department, so they can deliver the care that is specifically needed at any given moment.”

Comprehensive unified endpoint management in two weeks

At this point, Rivas turned to its trusted, long-standing partner, PQR, who immediately recommended Workspace ONE UEM, a solution it had already deployed successfully in more than 20 hospitals across the Netherlands. Drawing on this experience, PQR quickly delivered a tailored, costed proposal outlining the best-fit options for Rivas within just two weeks.

“Workspace ONE UEM was clearly the right fit as it enables Rivas to manage both Apple and Android devices through a single, unified solution,” says Marcel Lagendijk, Unit Manager Professional Services at PQR.

Both the Rivas and PQR teams recognized that in clinical and caregiving environments, IT simply can’t fail. To ensure complete confidence, PQR set up a dedicated Workspace ONE test environment in just one day, specifically to manage Rivas’ Android devices and validate that IQ Messenger’s SmartApp could be successfully packaged, deployed, and operated within Workspace ONE UEM.

Following a successful trial, Rivas approved the solution and PQR immediately began the full-scale deployment. In less than two weeks, they completed the rollout across all care locations and devices. To allow its internal teams to prioritize strategic initiatives, Rivas chose to outsource management of Workspace ONE to PQR.

“Within two weeks, PQR gave us insight into the possibilities and pricing for our needs. We then worked very hard together and within another 1.5 weeks the solution was tested and rolled out on our systems—a unique achievement that we were very happy with,” says Nadine IJkelenstam, Application Manager at Rivas Care Group.

To further support frontline staff, PQR also implemented Omnissa Workspace ONE® Launcher and Omnissa Workspace ONE® Assist. Rivas uses Workspace ONE Launcher to lock Android devices into single-app mode, so caregivers always have instant access to SmartApp. Meanwhile, Workspace ONE Assist gives the IT team powerful remote support capabilities, allowing them to troubleshoot and resolve device issues without needing to be on-site.

“Managing devices with Workspace ONE ensures that every employee can focus on delivering high-quality care without technical distractions, regardless of their location or the device they use,” says Lagendijk. “With Workspace ONE Launcher, we’ve locked down critical applications for reliability, and Workspace ONE Assist allows us to support staff remotely, quickly, and securely whenever technical issues arise.”

Enhanced care, improved operations, and staff empowerment

The deployment of Workspace ONE has delivered substantial gains in operational efficiency and optimized use of IT resources across Rivas, as well as having a direct and positive effect on patient care and safety. Lagendijk says: “The shift to Workspace ONE enabled Rivas to maintain high standards of care, safeguard patient safety, and increase workforce efficiency at a time when human resources were stretched thin.”

One of the standout successes of the deployment has been the minimal disruption to frontline operations. There was little need for staff training as devices just worked—a critical factor for frontline staff whose expertise is in providing care rather than managing IT. Thanks to Rivas’ managed services agreement with PQR, the internal IT team has freed up valuable time to focus on innovation, rather than day-to-day support. Any issues that do arise are resolved quickly and remotely, saving time and effort.

Bryan van Straten, network administrator at Rivas, says: “With Workspace ONE Assist, we can provide remote help to care staff who work at other locations and have an issue, and solve their problem immediately. We don’t spend time travelling to the location and our colleagues are helped faster.”

Nevertheless, day-to-day support needs have remained minimal—a testament to the reliability of the solution and its setup. “We’ve only needed to use Workspace ONE Assist a handful of times,” says Lagendijk. “But when we do, it’s invaluable for resolving issues instantly.”

Ongoing digital evolution with Omnissa Workforce ONE

Rivas is steadily expanding its use of Omnissa as part of its broader digital transformation, rolling out additional care devices that will be centrally managed through Workspace ONE. These strategic steps reflect Rivas’ commitment to continuous improvement—enhancing both patient outcomes and the day-to-day experience of its care teams.