Benefits
Deliver experience, not just support
Become an enabler of productivity and employee satisfaction with Omnissa and ServiceNow ITSM integration.
Streamlined IT support
Integration with ServiceNow ITSM consolidates tasks, minimizes errors and improves response times.
Faster issue resolution
Experience management integration helps identify root causes faster, with greater accuracy and improves employee satisfaction.
Self-service remediation
Employees can resolve common issues via ServiceNow, reducing ticket volume and allowing IT to focus on more complex issues.
Features
Create a frictionless digital employee experience
Deliver
Understand the specific needs, pain points, and overall experience of each and every user.
Measure
Monitor performance to ensure employees are not experiencing slowdowns.
Analyze
Facilitate timely validation of issues as they arise.
Remediate
Provide diagnostic context to resolve incidents more efficiently.
Use cases
Streamline IT service workflows
Deliver comprehensive visibility to help IT deliver, measure, analyze and remediate issues.
Troubleshoot with limitless remediation
Help reduce MTTR throughout the incident management process, with real-time checklists, 1-click remediation and remote action execution.
Remediate directly from ServiceNow tickets
Resolve issues quickly and efficiently to help employees stay productive and engaged.
Gain insights into user adoption
Track usage metrics to optimize, reclaim and ensure software license compliance.
Simplify Ops with the Service Graph Connector
Reliably sync device and app data across ServiceNow and Workspace ONE.
Unlock the full potential of ServiceNow ITSM with Omnissa
Workspace ONE® Intelligent Hub™
Provide streamlined access to essential resources.
Workspace ONE® Assist
Equip IT with real-time remote support capabilities.
Omnissa Intelligence
Get real-time insights and automated features at your fingertips.
Horizon® 8
Deliver virtual desktops and apps from on-premises to the cloud.
