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Omnissa® Intelligence™

Turn digital workspace data into actionable insights and automation. Omnissa Intelligence unifies EUC data and analytics to help IT teams optimize performance and make faster, data-driven decisions. 

What is Omnissa Intelligence?

Omnissa Intelligence (formerly Workspace ONE Intelligence) is the data and analytics foundation for the Omnissa platform. It unifies data from across the digital workspace to deliver actionable insights that help IT teams make smarter decisions and drive automation at scale. 

Unified analytics

Consolidating data across virtual desktops, endpoints, and applications provides a single view of the EUC environment.

AI-driven insights

Leveraging machine learning models to highlight what matters most, helping IT teams prioritize issues and act faster.

Proactive automation

Built-in automation, powered by Omnissa Freestyle Orchestrator, enables proactive remediation and compliance.

Learn more
Features

Turn insights into action

Intelligence offers real‑time dashboards, configurable reports, cross‑solution data integrations, and workflow automation powered by Freestyle Orchestrator to help optimize operations, strengthen security, and improve employee experience.
Actionable insights from unified data

Aggregate and correlate data from the Omnissa platform and third-party sources to visualize environment KPIs. Gain meaningful insights into device health, app performance, and user experience. 

Explore insights
Low-code workflow orchestration

Automate data-driven tasks with an intuitive, low-code interface powered by Omnissa Freestyle Orchestrator. Streamline patching, compliance, and incident response with minimal effort. 

Explore Freestyle Orchestrator
Digital employee experience analytics

Monitor and analyze digital employee experience metrics, such as device health, OS stability, app performance, and network quality. Proactively identify and remediate issues to keep employees productive. 

Explore DEX
Threat mitigation

Ingest threat data from security vendors via the Omnissa Trust Network and external sources. Analyze vulnerabilities in the context of your environment and automate remediation to reduce risk exposure. 

Virtual endpoint monitoring

Gain insights and visibility across your virtual desktops and applications, and monitor the health and performance of your virtual environment. 

Explore VDI
Third-party integrations

Expand your use cases beyond the Omnissa platform into your entire IT environment with integrations with third-party applications such as ServiceNow and Slack. Build your own integrations with any app that supports REST API.  

Explore custom connectors

Power Omnissa solutions with integrated insights, analytics and automation

Omnissa Intelligence delivers EUC insights and analytics for VDI, UEM, and DEX, helping IT optimize operations and solve real-world challenges.

See how Omnissa Intelligence supports unified endpoint management

Gain real-time visibility into endpoint risk, compliance, and lifecycle health. Automate patching, monitor device performance, and enforce policies across diverse endpoints with confidence. 

Supported use cases
Modernize Windows management
Mac device management
Manage mobile devices
Application lifecycle management
Endpoint risk & remediation
Proactive IT remediation
Related products
Workspace ONE UEM
Omnissa Freestyle Orchestrator
Explore UEM

See how Omnissa Intelligence supports virtual desktops & apps

Monitor virtual desktop and application performance across Horizon environments, including RDSH stability, load times, and last-mile network performance. Identify issues quickly, optimize user experience, and automate remediation. 

Supported use cases
VDI
Application lifecycle management
Related products
Workspace ONE Experience Management
Workspace ONE Intelligent Hub
Workspace ONE Assist
Explore VDI

See how Omnissa Intelligence supports digital employee experience

Measure and improve digital employee experience with real-time KPIs and AI-driven insights. Understand sentiment, proactively resolve issues, and drive the opportunity for higher productivity and engagement. 

Supported use cases
Employee experience measurement
Empower frontline workers
Related products
Workspace ONE Experience Management
Workspace ONE Intelligent Hub
Workspace ONE Assist
Explore DEX

See how Omnissa Intelligence supports security & compliance

Enhance security and compliance with real‑time insight into device posture, configuration, and patch levels. Omnissa Intelligence keeps endpoints aligned with secure baselines through continuous monitoring and automated remediation.

Supported use cases
Endpoint risk & remediation
Mac device management
Manage mobile devices
Modernize Windows management
Ecosystem partners
Crowdstrike
Lookout
Related products
Workspace ONE UEM
Omnissa Access
Omnissa Freestyle Orchestrator
Workspace ONE Tunnel
Explore DEX

How ASDA cut device downtime at scale

See how ASDA automated updates and support to keep thousands of devices running.

Read ASDA case study

Customer spotlight

Organizations across industries use Omnissa Intelligence to enhance security, streamline IT, and elevate employee experience with actionable EUC insights. 

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“At first, our developers were a bit cautious about using the Intelligence SDK and the Workspace ONE SDK, but once they saw the insights provided—like real-time feedback on app performance and issues, plus greater control over network behavior and app restrictions—they quickly saw the value. It’s helped us improve stability, maintain compliance, and build better apps on our Macs.”

Ersin Durna
ITIL CSI certified systems engineer, Yapi Kredi Technology
View Customer Story
Financial services

“Working with Omnissa has given us back control as an IT department. We can give our users the freedom to do their jobs, without worrying about things like security or performance. Together we’ve achieved our goal: access any app, anytime, anywhere—inside the hospital or remotely—on any device.”

Edwin Mentink
Information and Communications Technology Manager, Haaglanden Medisch Centrum (HMC)
View Customer Story
Healthcare

“When responding to a callout, officers need access to up-to-date intelligence to assess potential risks. Additionally, having real-time visibility into team locations helps ensure the fastest possible response.”

Gregg Hudson
Mobility and Automation Manager, IT and Digital Team, West Midlands Police
View Customer Story
Public sector

"Workspace ONE was the only product that provided both terminal management and authentication functions in a single product that met our needs. With products assembled based on a consistent vision, we would like to devote our energy to improving security levels and standardizing terminal management."

Mr. Tsutomu Nishimura
Group Systems Management Division, J.Front Retailing Co., Ltd.
Read case study (Japanese)
Retail
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Education

Deliver seamless access to educational apps, devices, and resources, so you can focus on students and learning.

Read More
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Cyber security professional in a modern office using a laptop, wearing ID badge with blue lanyard, with blurred office equipment in the background.

Federal government

Help federal agencies support protected app access and centralized control—while safeguarding mission-critical information.

Read More
Federal

Core components and architecture

View architecture

Workspace ONE UEM

Connects device, app, and compliance data to Intelligence, enabling unified visibility and automation across managed endpoints.

LEARN MORE ABOUT Workspace ONE UEM

Horizon telemetry

Streams session and infrastructure metrics from virtual desktops and apps to support performance insights and workflow‑driven remediation.

Learn more

Omnissa Access

Provides authentication and login event data that enrich Intelligence dashboards with identity context and risk‑related signals.

LEARN MORE ABOUT Omnissa Access

Workflow connectors

Integrates external systems like ServiceNow, Slack, and custom REST APIs to enable ticketing, notifications, and cross‑tool automation.

Learn more

Workspace ONE UEM

Connects device, app, and compliance data to Intelligence, enabling unified visibility and automation across managed endpoints.

LEARN MORE ABOUT Workspace ONE UEM

Horizon telemetry

Streams session and infrastructure metrics from virtual desktops and apps to support performance insights and workflow‑driven remediation.

Learn more

Omnissa Access

Provides authentication and login event data that enrich Intelligence dashboards with identity context and risk‑related signals.

LEARN MORE ABOUT Omnissa Access

Workflow connectors

Integrates external systems like ServiceNow, Slack, and custom REST APIs to enable ticketing, notifications, and cross‑tool automation.

Learn more

Workspace ONE UEM

Connects device, app, and compliance data to Intelligence, enabling unified visibility and automation across managed endpoints.

LEARN MORE ABOUT Workspace ONE UEM

Horizon telemetry

Streams session and infrastructure metrics from virtual desktops and apps to support performance insights and workflow‑driven remediation.

Learn more

Omnissa Access

Provides authentication and login event data that enrich Intelligence dashboards with identity context and risk‑related signals.

LEARN MORE ABOUT Omnissa Access

Workflow connectors

Integrates external systems like ServiceNow, Slack, and custom REST APIs to enable ticketing, notifications, and cross‑tool automation.

Learn more

Connect with your existing tools and platforms

Omnissa Intelligence integrates with leading EUC, security, and IT service management providers, enabling a unified analytics and automation experience across your digital workspace.

Deep integration for endpoint analytics

Connects directly to Workspace ONE UEM, enabling real-time device analytics, compliance monitoring, and workflow automation.

  • Unified endpoint visibility

    Monitor all enrolled devices, OS, and app health.

  • Automated compliance

    Trigger remediations and enforce policies with Omnissa Freestyle Orchestrator.

  • Cross-platform support

    Supports Windows, macOS, iOS, Android, and more.

    Explore UEM integration

Virtual desktop and app performance insights

Aggregates telemetry from Horizon environments for session analytics, user experience scoring, and automated incident response.

  • Session health monitoring

    Track performance and user experience metrics.

  • Root cause analysis

    Identify and resolve VDI issues proactively.

  • Integration with DEX

    Correlate VDI data with employee experience.

    Explore Horizon

Identity analytics and conditional access

Ingests identity and login data for risk-based access and compliance reporting.

  • User behavior analytics

    Monitor login trends and anomalies.

  • Conditional access enforcement

    Automate access based on risk signals.

    Learn more about Omnissa Access

Next steps

Pricing and packaging

Explore pricing and packaging options for Omnissa Intelligence, available as a cloud service add-on for Workspace ONE editions. 

Compare Workspace ONE editions

Deployment and onboarding

Get started with Omnissa Intelligence using guided setup and deployment resources. 

  • Getting started

    Get step-by-step instructions for setting up and using Omnissa Intelligence.

    VIEW DOCUMENTATION

  • Tech Zone resources

    Access best practices, tutorials, and architecture diagrams.

    SEE ON TECH ZONE

Support and training

Access help resources and learning paths to accelerate adoption. 

  • 24x7 support

    Global support team available via portal and phone.

    CONTACT SUPPORT

  • Training modules

    Self-paced courses, live webinars, and certification paths.

    Learn more

  • Community forums

    Connect with peers and experts to share insights and solutions.

    JOIN THE DISCUSSION

Ready to get started?

Contact Us

FAQ

Omnissa Intelligence monitors key experience metrics, such as device health and app performance, enabling IT to proactively identify and remediate issues. This helps enhance productivity and employee satisfaction. 

Omnissa Intelligence aggregates telemetry from Workspace ONE UEM, Horizon, Omnissa Access, third-party security solutions, and more. This unified data model supports comprehensive EUC analytics and automation. 

No, Omnissa Intelligence is delivered exclusively as a cloud service. It integrates with both cloud and on-premises deployments of Workspace ONE and Horizon through secure connectors. 

Yes, IT teams can use Freestyle Orchestrator within Omnissa Intelligence to automate patch deployment, device quarantine, and other remediation tasks based on real-time analytics. 

Omnissa Intelligence natively integrates with Workspace ONE UEM, Horizon, Omnissa Access, Workspace ONE Intelligence Hub. In addition, Omnissa Intelligence can integrate with third-party solutions that support REST APIs. Out-of-the-box integrations are available for ServiceNow and Slack. Integrations with security partners are available via the Omnissa Trust Network. 

You can follow the getting started guide on Tech Zone for step-by-step instructions, or contact Omnissa for onboarding assistance and best practices. 

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