Omnissa named a Leader in 2025 Gartner DEX MQ
Read blog
Omnissa leads Gartner 2025 DEX Tools Magic Quadrant
View press release
Digital employee experience
Learn More Omnissa named a Leader in 2025 Gartner DEX MQ
Read blog Omnissa leads Gartner 2025 DEX Tools Magic Quadrant
View press release Digital employee experience
Learn More Omnissa named a Leader in 2025 Gartner DEX MQ
Read blog Omnissa leads Gartner 2025 DEX Tools Magic Quadrant
View press release Digital employee experience
Learn MoreWhat is Experience Management?
Experience Management gives organizations the power to understand and continuously improve digital workspace experiences across physical, virtual, and mobile environments. It provides deep visibility into application, operating system, and device performance. Using advanced AI/ML, it predicts potential issues, surfaces root causes, and can help accelerate troubleshooting.
Measure complete DEX
Combine robust device, application, and in-guest session telemetry with employee sentiment for comprehensive scores across mobile, desktop, and virtual endpoints. This solution delivers a complete, data-driven view of your digital workspace performance.
Accelerate root cause analysis
Leverage an AI-driven anomaly detection framework that identifies and prioritizes experience-related issues across all your data sources. Correlate large amounts of data to proactively empower admins with the most likely root causes for faster resolution.
Automate issue remediation
Proactively resolve issues, deflect future tickets, and keep employees engaged with a low-code workflow orchestration engine. Trigger remediation workflows automatically based on experience data or survey responses to optimize IT and helpdesk costs.
Features
Key features for proactive experience management
Experience Management provides a comprehensive DEX lifecycle solution that boosts engagement and productivity while helping IT shift‑left with self‑service and automation.
Experience scores
AI-driven insights
Incident reports
Engagement analytics
Automated workflows
URL monitoring
Explore Omnissa solutions, use cases, and partner integrations
Experience Management integrates with core Omnissa solutions to enhance workspace analytics and deliver a superior DEX across your entire IT estate.
How Experience Management supports virtual desktop & apps
Gain deep visibility into protocol and network behavior, session performance, application health, and user sentiment across virtual environments. Experience Management helps IT proactively identify and address issues that affect virtual desktops and apps, supporting a seamless, productive experience for remote and in‑office users.
Supported use cases
How Experience Management supports unified endpoint management
Experience Management correlates device health, OS stability, and application performance data to provide a comprehensive view of endpoint experience. IT combines these insights with endpoint management to manage the entire device lifecycle, from deployment to retirement, more effectively.
Supported use cases
How Experience Management supports DEX
Workspace ONE Experience Management forms the core of a DEX strategy, measuring what matters to employees and giving IT the tools to analyze and improve it. From performance metrics to user sentiment surveys, it provides the data needed to build a productive and satisfying digital workspace.
Supported use cases
Ecosystem partners
Overcome DEX challenges
Read this infographic to learn how your organization can achieve true DEXcellence and deliver an enhanced DEX.
Customer spotlight
See how organizations like yours use Omnissa solutions to help deliver secure, efficient, and engaging digital experiences for their teams.
Education
Deliver seamless access to educational apps, devices, and resources, so you can focus on students and learning.
Read More 
Education
Federal government
Help federal agencies support protected app access and centralized control—while safeguarding mission-critical information.
Public sector
Omnissa empowers the government to increase productivity by reducing digital friction and IT bottlenecks while expanding access securely.
Retail
Boost workforce productivity, deliver seamless, consistent customer experiences, and beat the competition with Omnissa products & solutions.
Core Experience Management components and architecture
Experience Management is built on a set of core components designed to provide a comprehensive view of your DEX and empower proactive IT.
Experience layer
Workspace ONE Intelligent Hub helps deliver in‑context notifications, surveys, and employee insights that power the experience measurement lifecycle. Hub provides the employee-facing touchpoints that enable feedback, sentiment, and engagement signals.
Telemetry and device signals
Workspace ONE UEM and Horizon environments provide rich device, OS, application, and session telemetry. These signals feed Experience Management scoring, insights, and root‑cause analysis to give IT a complete view across physical, mobile, and virtual endpoints.
Analytics and insights
Experience Management applies AI‑driven scoring, anomaly detection, and root‑cause analysis to unify telemetry and sentiment data. This layer helps IT identify emerging issues, understand trends, and prioritize improvements that matter most to employees.
Remediation and support
Freestyle workflows and Workspace ONE Assist help close the loop with automated or remote remediation. IT can trigger actions based on experience data to resolve issues faster and reduce support overhead.
Experience layer
Workspace ONE Intelligent Hub helps deliver in‑context notifications, surveys, and employee insights that power the experience measurement lifecycle. Hub provides the employee-facing touchpoints that enable feedback, sentiment, and engagement signals.
Telemetry and device signals
Workspace ONE UEM and Horizon environments provide rich device, OS, application, and session telemetry. These signals feed Experience Management scoring, insights, and root‑cause analysis to give IT a complete view across physical, mobile, and virtual endpoints.
Analytics and insights
Experience Management applies AI‑driven scoring, anomaly detection, and root‑cause analysis to unify telemetry and sentiment data. This layer helps IT identify emerging issues, understand trends, and prioritize improvements that matter most to employees.
Remediation and support
Freestyle workflows and Workspace ONE Assist help close the loop with automated or remote remediation. IT can trigger actions based on experience data to resolve issues faster and reduce support overhead.
Experience layer
Workspace ONE Intelligent Hub helps deliver in‑context notifications, surveys, and employee insights that power the experience measurement lifecycle. Hub provides the employee-facing touchpoints that enable feedback, sentiment, and engagement signals.
Telemetry and device signals
Workspace ONE UEM and Horizon environments provide rich device, OS, application, and session telemetry. These signals feed Experience Management scoring, insights, and root‑cause analysis to give IT a complete view across physical, mobile, and virtual endpoints.
Analytics and insights
Experience Management applies AI‑driven scoring, anomaly detection, and root‑cause analysis to unify telemetry and sentiment data. This layer helps IT identify emerging issues, understand trends, and prioritize improvements that matter most to employees.
Remediation and support
Freestyle workflows and Workspace ONE Assist help close the loop with automated or remote remediation. IT can trigger actions based on experience data to resolve issues faster and reduce support overhead.
Help protect data with built-in security
Experience Management helps maintain security and compliance by providing visibility into endpoint health and integrating with your broader security ecosystem for a proactive posture.
Comprehensive visibility
Gain deep insights into device, application, and OS performance across your entire digital fleet. This visibility helps you identify potential security risks and compliance gaps before they become critical issues, providing a secure end-user experience.
Proactive remediation
Leverage automated workflows and proactive insights to address security vulnerabilities and misconfigurations. By integrating with tools like Workspace ONE UEM, you can automate patching and policy enforcement to strengthen your security posture.
Connect with your existing tools and platforms
Integrate Experience Management with your existing ITSM solutions to streamline workflows, reduce ticket resolution times, and provide a seamless support experience.
Streamline helpdesk operations
Integrate with ITSM tools like ServiceNow to provide helpdesk staff with rich device and user context directly within their familiar console. This integration helps accelerate troubleshooting and improve first-call resolution rates.
-
Unified context
Provide service desk agents with real-time device health, performance data, and user experience scores.
EXPLORE ITSM CONNECTORS -
Automated ticketing
Create and update service tickets automatically based on detected anomalies or user-initiated actions.
EXPLORE SERVICENOW INTEGRATION
See the DEX market leader
Read the 2025 Gartner® Magic Quadrant™ for DEX to see why Omnissa is recognized as a Leader for our experience management software.
Next steps
Pricing and packaging
Learn more about the pricing and packaging options for Experience Management. Find the edition that best fits your organization's needs and budget.
Deployment and onboarding
Get started with Experience Management using guided setup and deployment resources.
-
Getting started
Get step-by-step instructions for setting up and using Experience Management.
SEE ON TECH ZONE -
Evaluation guide
View a step-by-step guide for deploying and evaluating Experience Management.
VIEW GUIDE
Support and training
Access help resources and learning paths to accelerate adoption.
-
24x7 support
Global support team available via portal and phone.
CONTACT SUPPORT -
Training modules
Self-paced courses, live webinars, and certification paths.
Learn more -
Community forums
Connect with peers and experts to share insights and solutions.
JOIN THE DISCUSSION
Ready to get started?
FAQ
Our solution provides a comprehensive, full-lifecycle approach to DEX, integrating data from physical, virtual, and mobile endpoints. Unlike many other tools, we offer platform approach and can combine UEM and/or VDI with DEX for peak results. We combine quantitative metrics with qualitative employee sentiment and offer powerful, AI-driven root cause analysis and automated remediation through Omnissa Freestyle Orchestrator.
Experience Management is available as a standalone offering or can be combined with Workspace ONE UEM and/or Horizon (SaaS only). Pricing is available on a per-user or per-device basis. For detailed information, please compare editions on our pricing page or contact our sales team for a custom quote.
Omnissa offers a range of support and training resources to support your success. This includes 24x7 global support, extensive online documentation, self-paced training modules on Omnissa Learning, and an active user community. Our professional services team is also available for guided deployment and onboarding.
Experience Management is designed for open integration with your existing IT ecosystem. We provide a native ITSM Connector for platforms like ServiceNow, and our API-rich platform allows for custom integrations with other tools. This enables seamless data sharing and workflow automation across your environment.
As a cloud native SaaS solution, Experience Management has minimal infrastructure requirements on your end. It leverages lightweight agents deployed on endpoints and integrates with your existing Workspace ONE UEM and Horizon environments. Detailed requirements can be found in our product documentation.